Settlement Specialist

Sterling Search Partners; Birmingham (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Sterling Search Partners is assisting a client in Birmingham, AL, in finding a Settlement & Claims Administration Support Specialist. The role provides administrative and customer support for the Settlement & Claims Administration team, handling claim submissions and claimant communications with confidentiality.

Under general supervision, you will prioritize a high-volume workload, interact with claimants, law firms, and internal teammates, and maintain accurate records.

Qualifications

• High school diploma or GED is required.
• 1–2 years experience in a professional office environment supporting internal teams and external customers is required.
• Experience in high-volume customer service, receptionist, or call center roles is preferred.
• Experience in legal, healthcare, insurance, or claims administration industries is a plus.

Responsibilities

• Serve as a primary contact for claimants and law firms via phone, email, and mail.
• Respond professionally to questions regarding settlements, claim forms, eligibility requirements, documentation, and submission procedures.
• Document communications, follow-up activities, and correspondence as needed.
• Maintain accurate contact and claims activity logs.
• Receive and process claim forms and supporting documentation submitted by mail, fax, and email.
• Scan, upload, and organize documentation into the appropriate electronic claim files.
• Maintain accurate records of daily claim submissions.
• Prepare and mail claim forms and related settlement materials to claimants.

Skills

Communication

Customer service

Organization

Multitasking

Analytical thinking

Teamwork

MS Office

Education

High school diploma or GED

1–2 years office experience

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Sterling Search Partners is helping a client with its search for a Settlement & Claims Support Specialist. The Settlement & Claims Administration Support Specialist provides administrative and customer support for the firm's Settlement & Claims Administration team. This position plays a critical role in ensuring claim submissions, supporting documentation, and claimant communications are processed accurately, efficiently, and confidentially.

While working under general supervision, this role requires a high level of independence, sound judgment, and the ability to prioritize a high-volume workload. The ideal candidate is detail-oriented, organized, customer-focused, and able to communicate professionally with claimants, law firms, and internal team members.

Claimant & Law Firm Communication

• Serve as a primary point of contact for claimants and law firms via phone, email, and mail.
• Respond professionally and promptly to questions regarding settlements, claim forms, eligibility requirements, documentation, and submission procedures.
• Document communications, follow-up activities, and correspondence as needed.
• Maintain accurate contact and claims activity logs.
• Receive and process claim forms and supporting documentation submitted by mail, fax, and email.
• Scan, upload, and organize documentation into the appropriate electronic claim files.
• Maintain accurate records of daily claim submissions.
• Prepare and mail claim forms and related settlement materials to claimants.

Claims Review & Documentation

• Upload claimant and law firm documentation into the Claims Portal.
• Review claim forms and supporting documentation for completeness, accuracy, and compliance with submission requirements.
• Identify missing or deficient documentation and communicate deficiencies when necessary.
• Review supporting medical and other documentation to evaluate claims according to established scoring guidelines.

Administrative Support

• Handle confidential claimant and firm information with the highest level of professionalism and discretion.
• Prioritize workload to meet deadlines and production goals.
• Communicate proactively with supervisors regarding workload, deadlines, or resource needs.
• Collaborate with Settlement & Claims Administration team members to support department objectives.
• Assist with additional settlement administration projects and other duties as assigned.

Qualifications

Required Skills & Abilities

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Exceptional organizational skills with outstanding attention to detail.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong analytical and problem-solving abilities.
• Ability to work independently while also contributing effectively as part of a team.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Comfortable working in a shared office environment while managing frequent phone calls and customer interactions.

Education & Experience

• High school diploma or GED required.
• One to two years of experience in a professional office environment supporting internal teams and external customers.
• Previous experience in a high-volume customer service, receptionist, or call center role is preferred.
• Experience in the legal, healthcare, insurance, or claims administration industries is a plus.