Elite Claims & Settlement Specialist

Sterling Search Partners; Birmingham (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Sterling Search Partners is assisting a client in Birmingham, AL, in finding a Settlement & Claims Administration Support Specialist. The role provides administrative and customer support for the Settlement & Claims Administration team, handling claim submissions and claimant communications with confidentiality.

Under general supervision, you will prioritize a high-volume workload, interact with claimants, law firms, and internal teammates, and maintain accurate records.

Qualifications

• High school diploma or GED is required.
• 1–2 years experience in a professional office environment supporting internal teams and external customers is required.
• Experience in high-volume customer service, receptionist, or call center roles is preferred.
• Experience in legal, healthcare, insurance, or claims administration industries is a plus.

Responsibilities

• Serve as a primary contact for claimants and law firms via phone, email, and mail.
• Respond professionally to questions regarding settlements, claim forms, eligibility requirements, documentation, and submission procedures.
• Document communications, follow-up activities, and correspondence as needed.
• Maintain accurate contact and claims activity logs.
• Receive and process claim forms and supporting documentation submitted by mail, fax, and email.
• Scan, upload, and organize documentation into the appropriate electronic claim files.
• Maintain accurate records of daily claim submissions.
• Prepare and mail claim forms and related settlement materials to claimants.

Skills

Communication

Customer service

Organization

Multitasking

Analytical thinking

Teamwork

MS Office

Education

High school diploma or GED

1–2 years office experience

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Sterling Search Partners is assisting a client in Birmingham, AL, in finding a Settlement & Claims Administration Support Specialist. The role provides administrative and customer support for the Settlement & Claims Administration team, handling claim submissions and claimant communications with confidentiality.

Under general supervision, you will prioritize a high-volume workload, interact with claimants, law firms, and internal teammates, and maintain accurate records.