Settlement Support Specialist

DM Injury Law; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with up to a 4% match

3 weeks of paid time off

Paid holidays

Great work/life balance—no long hours

Free on-site parking

Stable job with a growing law firm and

a supportive team

Job summary

DM Injury Law is seeking an entry-level Settlement Support Specialist to assist with the settlement payment process and deliver exceptional client service through effective communication and organization. The role contributes to timely resolution of claims and a positive client experience under the guidance of the legal team.

Key responsibilities include handling settlement-related documents, maintaining records, and coordinating with attorneys, insurance companies, and clients.

Qualifications

• High school diploma required.
• 1 year in customer service role.
• Good written and verbal communication with attention to detail.
• Ability to prioritize tasks in a deadline-driven environment.

Responsibilities

• Communicate with clients, insurance companies, and others regarding settlement documents, payments, and next steps.
• Assist with preparation, collection, review, and organization of insurance-related documents (releases, affidavits, settlement paperwork).
• Maintain accurate records of case activity, communications, documents, and payment information.
• Prepare and update payment logs to ensure timely payments and follow-ups.

Skills

Strong communication

Compassionate service

Highly organized

Attention to detail

Time management

Independent & team player

Education

High school diploma

Job description

Competitive base salary based on your experience, plus the opportunity to earn an annual bonus. Legal experience or background not required.

Requirements

• High school diploma required and 1-year in customer service role.
• Ability to prioritize tasks and stay on track in a deadline-driven environment
• Good written and verbal communication skills with attention to detail

Job Overview

The Settlement Support Specialist is an important entry-level member of the legal team, responsible for supporting the settlement payment process and helping ensure clients receive exceptional service during the final stages of their case. Through effective communication, organization, and follow-through, this role contributes to the timely resolution of claims and an overall positive client experience.

Key Responsibilities

• Communicate with clients, insurance companies, and other parties regarding settlement-related documents, payments, and next steps.
• Assist with the preparation, collection, review, and organization of insurance-related documents, including releases, affidavits, and other settlement paperwork.
• Maintain accurate records of case activity, communications, documents, and payment information.
• Prepare and update payment logs, helping ensure payments are received and outstanding items are followed up on in a timely manner.
• Work closely with attorneys, paralegals, and other team members to support the settlement process.
• Respond to client questions regarding the settlement process.
• Coordinate with internal departments to a positive client experience.

Ideal Candidate

• Compassionate, professional, and service-oriented with a genuine desire to help clients.
• Strong communicator who can build relationships with clients, attorneys, medical providers, and internal stakeholders.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Calm, resourceful, and solution-oriented. Exercises sound judgment and discretion when handling confidential information.
• Self-motivated and accountable, with the ability to work independently and as part of a team

Employee Perks

• Health, vision, and dental insurance
• 401(k) with up to a 4% match
• 3 weeks of paid time off
• Paid holidays
• Great work/life balance—no long hours
• Free on-site parking
• Stable job with a growing law firm and a supportive team

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.