Sesh Front Desk Associate

Prive; Media (Delaware County); On-site; USD 24,000 - 42,000; Full time

Job summary

Sesh by Privé in Media, PA is seeking a Front Desk Associate to greet clients, manage appointments, and ensure a welcoming salon experience. You will handle inquiries, process payments, and coordinate with stylists and estheticians.

The role emphasizes strong customer service, multitasking, and teamwork with on-site duties in a fast-paced studio. Training is provided for salon software and operations.

Qualifications

• Excellent interpersonal and communication skills.
• Strong customer service orientation with a friendly demeanor.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer skills, including salon management software (training provided).
• Previous experience in customer service, retail, or hospitality preferred.

Responsibilities

• Greet and welcome clients with a warm demeanor as they enter the studio.
• Efficiently schedule and manage salon appointments.
• Address client inquiries in person and over the phone with accurate information.
• Process client payments (cash, card, gift card) and maintain cashier area.
• Coordinate with artists, estheticians, and staff to meet client needs.
• Assist clients with retail product selection and transactions.
• Maintain cleanliness and organization of reception area and displays.

Skills

Interpersonal skills

Customer service

Multitasking

Communication

Computer skills

Tools

Salon management software

Job description

Front Desk Associate

Sesh by Privé is seeking a dynamic and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our salon clients, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors.

Responsibilities:

1. Greeting and Welcoming Clients:Welcome clients with a warm and friendly demeanor as they enter the studio. Provide assistance and guidance as needed to enhance their experience.

2. Appointment Scheduling: Efficiently manage salon appointments using our scheduling system. Assist clients in booking appointments, rescheduling, and coordinating with technicians/artists.

3. Customer Inquiries: Address client inquiries in person and over the phone. Provide accurate information regarding services, pricing, and availability.

4. Transaction Handling: Process client payments accurately and efficiently, including cash, credit card, and gift card transactions. Maintain a tidy and organized cashier station.

5. Salon Coordination: Collaborate with staff to ensure smooth operations. Communicate effectively with artists, estheticians, and other team members to accommodate client needs.

6. Retail Sales Support: Assist clients in selecting retail products and recommend complementary items based on their needs. Process retail transactions and maintain inventory levels.

7. Studio Maintenance: Maintain cleanliness and orderliness of the reception area, retail displays, and overall studio environment. Monitor inventory of studio supplies and request replenishment as needed.

Requirements:

• - Excellent interpersonal and communication skills
• - Strong customer service orientation with a friendly and approachable demeanor
• - Ability to multitask and prioritize tasks in a fast-paced environment
• - Proficiency in computer skills, including salon management software (training provided)
• - Previous experience in customer service, retail, or hospitality preferred