Loan Servicing Operations Leader

Select Portfolio Servicing, Inc.; Salt Lake City (UT); Presencial; USD 95 000 - 130 000; Tempo integral

Resumo da oferta

Select Portfolio Servicing, Inc. seeks a Manager of Servicing Operations to lead day-to-day loan servicing activities, drive operational excellence, and foster customer-focused service.

The role emphasizes coaching teams, improving processes, and ensuring regulatory compliance across the department. The ideal candidate will leverage data and technology to improve performance, engage employees, and deliver results in a fast-paced environment.

Qualificações

• Bachelor's degree or equivalent experience in a related field.
• 5+ years of leadership experience in operations, customer service, loan servicing, or financial services.
• Proven ability to lead teams and drive results.
• Strong analytical and problem-solving skills to identify root causes and implement solutions.
• Experience using metrics and reporting to monitor performance.

Responsabilidades

• Lead daily loan servicing operations to achieve service, quality, productivity, compliance, and performance targets.
• Monitor metrics and KPIs to identify trends and drive excellence.
• Ensure accurate and efficient servicing processes and customer transactions.
• Support audits, reporting, and strategic initiatives.
• Oversee compliance with company policies and regulatory requirements.

Conhecimentos

Leadership

Team development

Strategic thinking

Communication

Problem solving

Formação académica

Bachelor's degree in Business/Finance/Operations Management

Ferramentas

Mortgage servicing platforms

Data analytics tools

Descrição da oferta de emprego

Select Portfolio Servicing, Inc. seeks a Manager of Servicing Operations to lead day-to-day loan servicing activities, drive operational excellence, and foster customer-focused service.

The role emphasizes coaching teams, improving processes, and ensuring regulatory compliance across the department. The ideal candidate will leverage data and technology to improve performance, engage employees, and deliver results in a fast-paced environment.