Servicing Quality Control Analyst

Flat Branch Home Loans; Columbia Township (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Flat Branch Home Loans is seeking a Quality Control Analyst to perform quality control reviews of residential mortgage servicing activities, ensuring compliance with FHA, VA, USDA, GNMA and conventional guidelines. The role covers both performing and default loan portfolios and requires documenting defects, trends and remediation actions.

The ideal candidate will have strong analytical and communication skills, with the ability to maintain thorough documentation and support corrective actions to

Qualifications

• 5+ years of mortgage servicing experience with knowledge of FHA/VA/USDA GNMA and conventional guidelines.
• Understanding of Loan Servicing Standards (RESPA, TILA, etc.).
• Proven ability to identify defects, trends and control weaknesses and document findings.

Responsibilities

• Conduct quality control reviews of mortgage servicing activities across performing and default portfolios.
• Identify defects, exceptions and risks; document findings and recommendations.
• Prepare quality control reports and assist remediation tracking.
• Maintain up-to-date knowledge of FHA, VA, USDA, GNMA and conventional servicing requirements.
• Support corrective action efforts to improve servicing quality and compliance.

Skills

Analytical skills

Attention to detail

Written and verbal communication

Professional image

Regulatory knowledge

Job description

Basic Description

Performs quality control reviews of residential mortgage servicing activities to ensure compliance with agency, investor, insurer, regulatory, and company requirements. This role reviews servicing operations across performing and default loan portfolios, identifies defects and risks, and supports corrective action efforts to improve servicing quality and compliance.

Applicants

Applicants who reside within the United States will be considered.

Responsibilities

• Conduct quality control reviews of mortgage servicing activities, including:
• Customer service and complaint handling
• Cash posting and payment application
• Investor reporting
• Escrow administration
• Bankruptcy
• Collection activities
• Loss mitigation
• Foreclosure
• Property preservation and inspection activities
• Claims processing
• Review servicing practices for compliance with federal and state regulations, investor requirements, and company policies.
• Identify defects, exceptions, trends, and control weaknesses; document findings and recommendations.
• Maintain thorough documentation supporting all review conclusions and findings.
• Prepare quality control reports and assist with remediation tracking.
• Maintain current knowledge of FHA, VA, USDA, FNMA, FHLMC, and GNMA servicing requirements.
• Perform additional duties as assigned.

Requirements

• Strong analytical and investigative skills with exceptional attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Must present a professional image to represent Flat Branch at all times.
• 5+ years of mortgage servicing experience including in depth knowledge of FHA, VA, USDA, GNMA and Conventional guidelines.
• In depth knowledge of loan default, bankruptcy, loss mitigation, foreclosure, and claims requirements.
• Understanding of Loan Servicing Standards as set forth by the CFPB (RESPA, TILA, etc.).
• Knowledge of disclosures, TRID documents and other regulatory documentation applicable to residential servicing.
• Prolonged periods sitting at a desk and working on a computer.

Additional Information

This description is intended to indicate the kinds of tasks and levels, or work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. All requirements are subject to possible modifications to reasonably accommodate individuals with a disability.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT