Mortgage Servicing Specialist

Johnson Financial Group; Racine, Northern (WI, KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Johnson Financial Group is seeking a Mortgage Servicing Specialist to handle day-to-day administration of residential loans post-closing. The role ensures accurate loan maintenance, regulatory compliance, and high-quality customer support throughout the loan life cycle.

You will support servicing activities including payment processing, payoff quotes, satisfactions, and recording documents, while maintaining ACH payment systems and timely GL reconciliations. Hybrid work arrangement is offered.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication.
• Ability to follow procedures in structured environment.
• Time management and ability to multitask.
• Adaptability to changing priorities in a fast-paced setting.

Responsibilities

• Process mortgage payments and related servicing tasks.
• Prepare mortgage payoff quotes and satisfactions; record mortgage documents.
• Maintain loan payments in ACH systems and ensure accuracy.
• Review loan level reports for unapplied funds or non-post items.
• Research outstanding items on loan GLs and DDA and clear within timeframes.
• Identify opportunities to improve borrower convenience (APO/EDO).

Skills

Attention to detail

Verbal & written communication

Follow procedures

Time management

Multitasking

Adaptability/Flexibility

Education

High School Diploma or equivalent

Job description

Overview

The Mortgage Servicing Specialist is responsible for the day-to-day administration of residential mortgage loans following closing. This role ensures accurate loan maintenance, regulatory compliance, and high-quality customer support throughout the life of the loan. The position supports servicing activities including payment processing and borrower inquiries while adhering to state and federal regulations and investor guidelines (e.g., Portfolio, Fannie Mae, Freddie Mac, VA, and FHLB where applicable).

Hybrid work schedule

Hybrid work schedule

Position Specific Responsibilities

• Handles straightforward customer inquiries; escalates complex issues
• Performs routine mortgage loan servicing tasks including processing mortgage payments, preparing mortgage payoff quotes, mortgage satisfactions, and recording mortgage documents.
• Responsible for FIS system maintenance of loan payments made via ACH.
• Performs daily review and processing of various loan level reports to ensure unapplied funds and non-post items are credited to the loans timely and accurately.
• Research outstanding items on various loan GL’s and DDA’s and clear within appropriate timeframes.
• Identify potential prospects for customer convenience opportunities (i.e., APO, EDO).

Job Requirements – Education, Knowledge and Skills

• Strong attention to detail and accuracy
• Effective verbal and written communication
• Ability to follow procedures and work in a structured environment
• Time management and willingness to learn
• Ability to handle multiple tasks, while meeting deadlines and maintaining quality levels. Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic, fast-paced environment.
• Minimum High School Diploma or equivalent.

Come as you are.

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.