Customer Service Representative (CSR) – Call Intake & Scheduling

Overhead Door Company of Denver; Aurora (CO); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Competitive hourly pay

Health benefits

Paid time off

401k

Training opportunities

Job summary

A local garage door service leader in Aurora, CO is seeking a Customer Service Representative to manage call intake and scheduling efficiently. The ideal candidate should possess prior experience in customer service, particularly using ServiceTitan, and have strong communication skills. Responsibilities include answering calls, booking service requests, and ensuring a positive customer experience. The position offers competitive hourly pay and benefits, working full-time Monday to Friday.

Qualifications

• Prior customer service experience using ServiceTitan is essential.
• Strong communication skills in both verbal and written forms.
• Must be organized and able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming calls professionally and courteously.
• Create and book service requests using ServiceTitan.
• Communicate appointment times and updates to customers.
• Monitor open jobs and ensure timely responses.

Skills

Customer service experience using ServiceTitan

Strong verbal and written communication skills

Ability to work in a fast-paced environment

Organizational skills

Dependability

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Overview

Customer Service Representative (CSR) – Call Intake & Scheduling
Overhead Door Company of Denver – Denver, CO
Full-time | On-site

About Us
Overhead Door Company of Denver is a locally owned leader in commercial and residential garage door sales, service, and installation. We take pride in responsive, high-quality customer service and strong, long-term relationships with our customers and contractors.

We’re looking for a Customer Service Representative (CSR) to own our call intake process — making sure every call is answered, every request is booked, and nothing falls through the cracks.

What You’ll Do

• Answer incoming phone calls from residential and commercial customers in a professional, friendly manner.
• Serve as the first point of contact and create a positive experience on every call.
• Use ServiceTitan to:
  • Create and book service requests.
  • Schedule calls onto the calendars of department managers, salespeople, and technicians.
  • Capture accurate customer information, job details, and notes.
• Triage calls and route them to the appropriate department (commercial, residential, service, sales).
• Monitor open jobs, follow up on pending items, and help ensure timely responses.
• Communicate with customers via phone and email regarding appointment times, confirmations, and updates.
• Work closely with dispatchers, technicians, and managers to keep the schedule full, organized, and efficient.
• Take ownership of customer requests from first contact through successful handoff.

What We’re Looking For

• Prior customer service experience using ServiceTitan.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced environment with frequent phone calls.
• Highly organized, detail-oriented, and dependable.
• Ability to stay calm, courteous, and solution-focused with customers.
• Team player who takes ownership and follows through.
• High school diploma or equivalent required.

Schedule

• Full-time, Monday–Friday.
• Daytime business hours (7:30-4:00).
• Occasional flexibility may be required based on business needs.

Compensation & Benefits

• Competitive hourly pay ($25-$30).
• Eligibility for overtime as needed.
• Benefits package (health, PTO, 401k).
• Paid training and opportunities for growth within the company.