Services Trainer & Technical Writer - Data Center Solutions

nVent; Saint Paul (MN); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative electrical solutions provider is seeking a dynamic professional for a remote training role. This position involves conducting onsite training sessions for customers on data center products and developing comprehensive training materials. The ideal candidate will have a strong background in technical training and writing, excellent communication skills, and the ability to adapt training methods to meet diverse customer needs. Join a company that values innovation, teamwork, and community engagement, offering a competitive salary and a comprehensive benefits package. If you're ready to make an impact in a collaborative environment, this opportunity is for you.

Benefits

Comprehensive Benefits Package

401(k) with Company Match

Tuition Reimbursement

Community Engagement Opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing in customer-facing roles.

Responsibilities

• Conduct onsite training sessions for customers on data center products.
• Develop training materials and provide mentorship during installations.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community engagement and support for philanthropic activities
6. Dynamic work environment that values innovation and teamwork

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for customers on the installation and maintenance of data center products
2. Develop and deliver training materials, including manuals and presentations
3. Provide technical writing and mentorship to customers during installation and maintenance
4. Collaborate with sales and customer service teams to customize training programs
5. Collect and analyze customer feedback to improve training effectiveness

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions
5. Willingness to travel 10-50% to customer locations, with a valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and services
3. Strong organizational skills and attention to detail
4. Previous experience in a remote work environment
5. Ability to adapt training methods to diverse customer needs