Services Trainer & Technical Writer - Data Center Solutions

nVent; Rocklin (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

Join a forward-thinking company that specializes in electrical solutions and protection. This role offers the chance to conduct training sessions for customers on data center products, develop engaging training materials, and provide mentorship. With a commitment to community involvement and a culture focused on integrity, this position allows for remote work while providing a comprehensive benefits package. If you are passionate about technical training and want to grow within a global organization, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Community involvement opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing preferred.

Responsibilities

• Conduct onsite training for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions and Protection

Why consider this job opportunity:

1. Salary up to $169,300, depending on geographic location
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office
4. Comprehensive benefits package, including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community involvement and support for philanthropic activities
6. Innovative and adaptable workplace culture focused on integrity and customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in a technical training role within the electrical solutions industry
2. Familiarity with data center products and services
3. Proven track record of successful customer training and satisfaction
4. Strong organizational skills and attention to detail
5. Ability to adapt training methods to suit diverse learning styles