Services Trainer & Technical Writer - Data Center Solutions

nVent; Sacramento (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a passionate individual to provide technical training on data center products. This exciting role allows you to work remotely while conducting training sessions, developing materials, and collaborating with sales teams to enhance customer satisfaction. Join a dynamic global organization committed to professional growth and community support. If you have a knack for communication and a desire to make a positive impact, this opportunity is perfect for you. Embrace the chance to advance your career while helping customers thrive in their operations.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Opportunity for career advancement

Work from home

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials and provide mentorship during installations.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Chance to make a positive impact on customer efficiency and satisfaction
6. Commitment to community support through philanthropic activities and matching programs

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or related technical field
2. Familiarity with data center products and technologies
3. Proven track record of successful customer training and engagement
4. Strong organizational skills and attention to detail
5. Ability to adapt training methods to diverse learning styles