Services Trainer & Technical Writer - Data Center Solutions

nVent; Portland (ME); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team as a Technical Trainer. In this exciting role, you'll conduct training sessions for customers on cutting-edge data center products and develop engaging training materials. The position offers the flexibility to work remotely, with opportunities for travel to customer locations. You'll be part of a supportive and inclusive workplace culture that values diversity and community engagement. If you're passionate about education and technology, this role provides a fantastic opportunity for career advancement within a global organization.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Flexible travel requirements

Community engagement opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct onsite training for customers on data center products.
• Develop training materials and provide technical support.

Skills

Excellent communication skills

Presentation skills

Problem-solving skills

Technical writing

Ability to work independently

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office with flexible travel requirements
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community engagement and employee philanthropic activities
6. Supportive and inclusive workplace culture that values diversity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or similar technical fields
2. Proven track record of developing effective training programs
3. Familiarity with data center operations and equipment
4. Strong organizational skills and attention to detail
5. Ability to adapt training techniques to diverse learning styles