Services Trainer & Technical Writer - Data Center Solutions

nVent; Nashville (TN); Remote; USD 80,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead training initiatives for data center products. This role offers the chance to work remotely while conducting onsite training sessions, developing training materials, and collaborating with sales teams to enhance customer experiences. With a focus on innovation and integrity, the company fosters a culture that encourages growth and community involvement. If you have a passion for teaching and a background in technical training, this opportunity could be your next career step in a supportive and engaging environment.

Benefits

Comprehensive benefits package

401(k) with company match

Opportunity for career advancement

Community involvement support

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in related field

Equivalent work experience

Tools

Digital Training Tools

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
5. Commitment to community involvement and support for employee philanthropic activities
6. Engaging work culture focused on innovation, integrity, and customer-first values

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and create customized programs
5. Analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Proven experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel 10-50% to customer locations as needed; valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and operations
3. Strong organizational skills and attention to detail
4. Ability to adapt training approaches based on customer feedback
5. Proficiency with digital training tools and platforms

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