Services Trainer & Technical Writer - Data Center Solutions

nVent; Dover (NH); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative electrical solutions provider is seeking a dynamic individual to lead training initiatives for data center products. This role offers the flexibility of 100% remote work, allowing you to engage with customers while developing and delivering impactful training programs. You will collaborate with sales and customer service teams to address training needs and enhance customer satisfaction. With a commitment to community engagement and a comprehensive benefits package, this opportunity not only supports your career growth but also empowers you to make a difference in the industry. If you have a passion for teaching and a background in technical training, this could be the perfect fit for you.

Benefits

Comprehensive Benefits Package

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Remote Work Flexibility

Community Engagement Opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing needed.

Responsibilities

• Conduct training sessions on installation and maintenance of data center products.
• Develop training materials, including manuals and presentations.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. 100% remote work flexibility from a home office
4. Comprehensive benefits package including medical, dental, vision, and a 401(k) with company match
5. Commitment to community engagement and support for philanthropic activities
6. Innovative and collaborative work environment focused on integrity and customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify and address customer training needs
5. Collect and analyze customer feedback to continuously enhance training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience in providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and services
3. Proven track record of developing successful training programs
4. Strong organizational skills and attention to detail
5. Ability to adapt training materials for diverse audiences