Services Trainer & Technical Writer - Data Center Solutions

nVent; Portland (OR); Remote; USD 120,000 - 170,000; Full time

Job summary

Join a dynamic global organization that values innovation and integrity. This role offers the flexibility to work 100% remotely while conducting training sessions for customers on data center products. You'll develop training materials and provide mentorship, ensuring customers receive the best support during installations. With a commitment to community engagement and a comprehensive benefits package, this opportunity is perfect for those looking to grow their careers in a supportive environment. If you're passionate about technical training and eager to make a difference, this is the role for you!

Benefits

Comprehensive benefits package

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Flexibility to work remotely

Career advancement opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.
• Collaborate with teams to customize training programs.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Flexibility to work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, vision, and retirement plans
5. Commitment to community engagement and employee philanthropic activities
6. A culture that values innovation, integrity, and customer focus

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or related technical field
2. Familiarity with data center products and services
3. Proven track record of enhancing customer training experiences
4. Strong organizational skills and attention to detail
5. Experience working in a remote or flexible work environment