Services Trainer & Technical Writer - Data Center Solutions

nVent; Buffalo (NY); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a skilled Technical Trainer to enhance customer understanding of data center products. This role involves conducting training sessions, developing comprehensive training materials, and providing ongoing support to customers. With a commitment to innovation and teamwork, this dynamic organization offers a supportive culture and opportunities for career advancement. Ideal candidates will possess strong communication and problem-solving skills, along with a willingness to travel. Join a forward-thinking team that values community involvement and personal growth while working remotely with flexible hours.

Benefits

Comprehensive benefits package

Flexible hours

Career advancement opportunities

Supportive company culture

Community involvement initiatives

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing.

Responsibilities

• Conduct training sessions on data center products.
• Develop training materials and provide technical support.
• Collaborate with teams to identify training needs.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office with flexible hours
4. Comprehensive benefits package including medical, dental, vision, and retirement plans
5. Supportive company culture that values innovation, integrity, and teamwork
6. Commitment to community involvement and philanthropic activities

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance
4. Collaborate with sales and customer service teams to identify customer training needs and create customized training programs
5. Collect and analyze customer feedback to improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Proven experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or related technical field
2. Familiarity with data center products and services
3. Strong organizational skills with the ability to adapt to changing priorities
4. Experience in developing training materials and programs