Services Trainer & Technical Writer - Data Center Solutions

nVent; White Bear Lake (MN); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative company is seeking a dynamic individual to deliver training on data center products. This role offers the chance to work remotely while providing essential training and support to customers. You will develop training materials, conduct sessions, and collaborate with teams to enhance customer experience. With a commitment to community engagement and a comprehensive benefits package, this opportunity not only promotes career growth but also values diversity and employee contributions. If you're passionate about education and technology, this position is perfect for you.

Benefits

Comprehensive Benefits Package

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Career Advancement Opportunities

Community Engagement Activities

Innovative Company Culture

Qualifications

• Bachelor's degree or equivalent work experience required.
• Proven experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Problem-Solving Skills

Presentation Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Tools

Online Training Tools

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:
- Salary up to $169,300
- Opportunity for career advancement and growth within a dynamic global organization
- Work remotely from a home office
- Comprehensive benefits package including medical, dental, vision plans, and 401(k) with company match
- Commitment to community engagement and support through philanthropic activities
- Innovative and inclusive company culture that values diversity and employee contributions

What to Expect (Job Responsibilities):
- Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
- Provide technical writing, support, and mentorship to customers during installation and maintenance processes
- Collaborate with sales and customer service teams to identify customer training needs and create customized training programs
- Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):
- Bachelor's degree in a related field or equivalent work experience
- Proven experience providing technical training and technical writing, preferably in a customer-facing role
- Excellent communication, presentation, and problem-solving skills
- Ability to work independently and manage multiple training sessions simultaneously
- Willingness to travel 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):
- Experience in the electrical solutions industry or similar technical field
- Familiarity with data center products and systems
- Strong organizational skills and attention to detail
- Previous experience with online training tools and platforms

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