Services Trainer & Technical Writer - Data Center Solutions

nVent; Jersey City (NJ); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a motivated individual to provide technical training on data center products. This role offers the chance to work remotely while delivering training sessions, developing materials, and collaborating with teams to enhance customer understanding and satisfaction. With a strong emphasis on innovation and a supportive culture, this opportunity allows for career advancement within a dynamic global company. If you're passionate about education and technology, this position is perfect for you.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Supportive company culture

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials, including manuals and presentations.
• Collaborate with teams to identify training needs and improve programs.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global company
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Supportive company culture focused on innovation, integrity, and community engagement

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center operations and products
3. Previous experience working remotely
4. Strong organizational skills and attention to detail
5. Ability to adapt training techniques to various learning styles