Services Trainer & Technical Writer - Data Center Solutions

nVent; Cary (NC); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team as a Technical Trainer. This role offers the opportunity to work 100% remotely while conducting training sessions for key customers on data center products. You'll develop and deliver engaging training materials, provide technical support, and collaborate with sales teams to enhance customer experiences. With a commitment to diversity and community engagement, this company fosters a supportive environment for professional growth. If you are passionate about technical training and enjoy working independently, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits Package

Medical Insurance

Dental Insurance

Vision Insurance

Career Advancement Opportunities

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience in technical training and writing, preferably customer-facing.

Responsibilities

• Conduct training sessions on data center products for key customers.
• Develop training materials and provide technical support during installations.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans
5. Supportive and inclusive work environment that values diversity
6. Commitment to community engagement and philanthropic activities

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and services
3. Proven track record of developing effective training programs
4. Strong interpersonal skills and ability to engage with diverse audiences