Services Trainer & Technical Writer - Data Center Solutions

nVent; North Aurora (IL); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Trainer to deliver engaging training sessions on data center products. This role offers the flexibility of remote work while providing opportunities for career advancement within a global organization. You will be responsible for creating training materials, conducting onsite sessions, and collaborating with teams to tailor training programs to customer needs. Join a supportive and inclusive work environment that values diversity and employee well-being, while making a significant impact on customer success and satisfaction.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Flexibility to work remotely

Community involvement opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing preferred.

Responsibilities

• Conduct onsite training sessions for customers on product installation and maintenance.
• Develop training materials and provide technical support during installations.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:
- Salary up to $169,300, depending on geographic location
- Opportunity for career advancement and growth within a dynamic global organization
- Work remotely from a home office, offering flexibility
- Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
- Commitment to community involvement through philanthropic activities and matching programs
- Supportive and inclusive work environment that values employee well-being and diversity

What to Expect (Job Responsibilities):
- Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
- Provide technical writing, support, and mentorship to customers during installation and maintenance processes
- Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
- Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):
- Bachelor's degree in a related field or equivalent work experience
- Validated experience providing technical training and technical writing, preferably in a customer-facing role
- Excellent communication, presentation, and problem-solving skills
- Ability to work independently and manage multiple training sessions simultaneously
- Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):
- Experience in the electrical solutions industry
- Familiarity with data center products and technologies
- Proven track record of successful customer training delivery
- Strong organizational skills and attention to detail
- Previous experience in a remote work environment

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