Services Trainer & Technical Writer - Data Center Solutions

nVent; Delavan (WI); Remote; USD 80,000 - 170,000; Full time

Job summary

An innovative electrical solutions provider is seeking a dynamic individual to deliver technical training for data center products. This role offers the flexibility of remote work and the opportunity for career advancement within a global organization. You will be responsible for creating and delivering training materials, conducting sessions for customers, and collaborating with various teams to enhance training programs. If you possess strong communication skills and a passion for teaching, this is your chance to make a significant impact in a supportive and growth-oriented environment.

Benefits

Comprehensive benefits package

401(k) with company match

Flexible scheduling

Community involvement support

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing is essential.

Responsibilities

• Conduct onsite training for customers on data center products.
• Develop training materials and provide technical support.
• Collaborate with teams to identify training needs.

Skills

Technical Training

Technical Writing

Communication Skills

Problem-Solving Skills

Presentation Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300 depending on geographic region
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office with flexible scheduling
4. Comprehensive benefits package including medical, dental, vision, and a 401(k) with company match
5. Commitment to community involvement and support for employee philanthropic activities
6. Innovative work environment that values integrity, customer focus, and teamwork

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized programs
5. Analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Proven experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience with electrical connection and protection solutions
2. Familiarity with data center operations and maintenance procedures
3. Strong organizational skills and attention to detail
4. Experience in developing training materials for technical products
5. Knowledge of adult learning principles and training methodologies