Services Trainer & Technical Writer - Data Center Solutions

nVent; Naperville (IL); Remote; USD 80,000 - 170,000; Full time

Job summary

An innovative electrical solutions provider is seeking a dedicated training specialist to deliver engaging technical training sessions and develop comprehensive training materials. This role offers the flexibility of remote work while providing opportunities for career advancement within a supportive and dynamic environment. The ideal candidate will possess strong communication and problem-solving skills, along with a passion for helping customers succeed. Join a forward-thinking organization that values employee well-being and community involvement, and make a significant impact in the field of technical training.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Supportive work culture

Opportunity for career advancement

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Time Management

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Supportive work culture that encourages philanthropic activities and community involvement
6. Innovative and adaptable work environment focused on employee well-being and engagement

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in a technical training role within the electrical solutions industry
2. Familiarity with data center products and their installation processes
3. Previous experience in customer service or sales support
4. Strong organizational and time management skills
5. Proficiency in developing engaging training materials and presentations