Services Trainer & Technical Writer - Data Center Solutions

nVent; Raleigh (NC); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a passionate individual to conduct training sessions for customers on data center products. This role offers the opportunity to develop and deliver training materials while providing technical support and mentorship. Join a supportive and inclusive culture that values diversity and innovation, and enjoy the flexibility of working remotely. With a commitment to career advancement and a comprehensive benefits package, this position is perfect for someone looking to make a significant impact in the electrical solutions industry. If you are ready to take your career to the next level, this opportunity is for you.

Benefits

Comprehensive benefits package

401(k) plan with company match

Opportunity for career advancement

Supportive and inclusive work culture

Community engagement through philanthropic activities

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office
4. Comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with company match
5. Commitment to community engagement through philanthropic activities and matching programs
6. Supportive and inclusive work culture that values diversity and innovation

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and services
3. Previous experience in a remote work environment
4. Strong organizational skills and attention to detail
5. Ability to adapt training materials based on customer feedback