Services Trainer & Technical Writer - Data Center Solutions

nVent; Hanover Park (IL); Remote; USD 120,000 - 170,000; Full time

Job summary

Join a dynamic electrical solutions provider that values innovation and inclusivity. This role offers the chance to conduct training for key customers on data center products, develop engaging training materials, and provide essential support during installations. With a commitment to flexibility, you can work remotely while enjoying a comprehensive benefits package. The company fosters career advancement and community engagement, making it an ideal place for those passionate about training and customer service. If you're ready to make an impact in a collaborative environment, this opportunity is for you.

Benefits

Comprehensive Benefits Package

401(k) with Company Match

Tuition Reimbursement

Flexible Work Environment

Community Engagement Opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials including manuals and presentations.
• Collaborate with teams to identify customer training needs.

Skills

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Customer Training

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why Consider this Job Opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office, providing flexibility
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community engagement through philanthropic activities and support for employee volunteerism
6. Innovative and inclusive company culture that values diversity and authenticity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during the installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and create tailored training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience in providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations, with a valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and operations
3. Proven track record of enhancing customer training programs
4. Ability to adapt training methods to various learning styles
5. Knowledge of industry regulations and compliance standards