Services Trainer & Technical Writer - Data Center Solutions

nVent; Fargo (ND); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic Training Specialist to join their team. This role offers the opportunity to conduct training sessions for key customers, develop engaging training materials, and provide ongoing technical support. With a focus on customer satisfaction and product knowledge, you will play a crucial role in enhancing the training experience. Enjoy the flexibility of working remotely while being part of a supportive company culture that values community involvement and career growth. If you have a passion for teaching and technical expertise, this position is perfect for you.

Benefits

Comprehensive benefits package

401(k) plan with company match

Opportunity for career advancement

Supportive company culture

Community involvement opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Communication Skills

Presentation Skills

Problem-Solving Skills

Technical Writing

Training Development

Education

Bachelor's degree in a related field

Tools

Online training platforms

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300.00
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, vision, and a 401(k) plan with company match
5. Supportive and philanthropic company culture that encourages community involvement
6. Chance to make a positive impact on customer training and satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during the installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or related technical field
2. Familiarity with data center products and solutions
3. Proven ability to adapt training materials for diverse audiences
4. Strong organizational skills and attention to detail
5. Experience with online training platforms or tools