Services Trainer & Technical Writer - Data Center Solutions

nVent; Simpsonville (SC); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team as a Technical Trainer. This exciting opportunity allows you to work 100% remotely while conducting training sessions for key customers on data center products. You'll develop engaging training materials and provide vital support during installations. With a commitment to community engagement and a supportive company culture, this role offers a pathway for career advancement and personal growth. If you are passionate about technical training and enjoy working in a collaborative environment, this position is perfect for you.

Benefits

Comprehensive benefits package

Medical, dental, and vision plans

Retirement plans with company match

Opportunity for career advancement

Supportive and inclusive company culture

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, vision plans, and retirement plans with company match
5. Commitment to community engagement and support for employee philanthropic activities
6. Supportive and inclusive company culture that values diversity and authenticity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and technologies
3. Proven ability to create engaging training materials and presentations
4. Strong interpersonal skills with a focus on customer satisfaction
5. Previous experience working in a remote environment