Services Support Specialist (Fully Remote)

HumanSignal; United States; Remote; USD 34,000 - 55,000; Full time

Job summary

HumanSignal is seeking a contractor-support professional to manage inbound tickets in Zendesk, working as the primary point of contact for global contractor-related issues. You will classify severity levels P0–P3 and escalate when needed.

You will operate independently during off-hours coverage, ensuring SLA targets are met while moving repetitive tasks toward self-service and automation when possible.

Qualifications

• Experience in customer support or operations with global or contractor workforces.
• Proficient with Zendesk and Discord to manage support tickets and communications.

Responsibilities

• Own inbound tickets in Zendesk and act as a single point of contact.
• Escalate issues and classify severity P0-P3.
• Work independently during off-hours coverage.

Skills

Customer support

Global/contractor workforce experience

Tools

Zendesk

Discord

Job description

• Global point of contact for contractor support, resolving payment, verification, and access issues.
• Work independently during off-hours coverage.

Key Responsibilities:

• Own inbound tickets in Zendesk and serve as a single point of contact.
• Escalate issues and classify severity P0-P3.

Qualifications:

• Support or operations experience with global or contractor workforces.
• Proficiency with Zendesk and Discord.

What Success Looks Like:

• Meet SLA targets and keep re-escalation rates low.
• Shift repetitive ticket types to self-service or automation.

HumanSignal

HumanSignal is a human data partner for companies building AI models, providing real-world data creation, annotation, and delivery. They operate Label Studio, an open-source data labeling platform used by over 1 million practitioners worldwide.