Global Contractor Support Specialist

HumanSignal

San Francisco (CA)

Remote

USD 55,000 - 70,000

Full time

5 days ago

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Job summary

HumanSignal is seeking a Services Support Specialist to act as the global point of contact for our contractor population. You will resolve payment, identity/verification, and onboarding questions across time zones, owning tickets in Zendesk and coordinating with Payments, Verification, and Project Operations.

Ideal candidates have experience in global contractor support, strong written communication, and are comfortable with rotating on-call duties.

Qualifications

Experience in a support or operations role, ideally supporting a global contractor workforce.
Clear, professional written communication suited to a global contractor population.
Willingness to participate in rotating P0 on-call schedule.
Ability to work independently during off-hours coverage while following escalation paths.

Responsibilities

Own and resolve inbound contractor tickets in Zendesk, including payment/verification issues.
Serve as contractor's single point of contact, coordinating across teams.
Escalate issues outside Services Support scope to Payments/Finance, Verification/Trust, Project Operations, Support Engineering, or Safety.
Monitor and handle annotator requests within Discord, escalating to delivery teams as needed.
Apply P0-P3 severity classification and follow the defined response process.
Identify repetitive, low-complexity ticket types for self-service or automation.
Participate in quarterly review of ticket volume and coverage.