Services Operations & Field Insights Lead

Home Depot; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

The Home Depot seeks an experienced Senior Manager Ops Process to optimize Services operations by identifying challenges, designing scalable solutions, and driving continuous improvement initiatives. You will leverage data, BI tools, and field insights to diagnose root causes, set baselines, and measure outcomes.

Collaborating with Merchandising, Sales, Field Operations, Finance, HR, and Analytics, you will lead operational pilots, scale proven programs, and deliver measurable gains in

Qualifications

• Experience driving process improvements across multi-unit operations.
• Ability to analyze complex operational data and translate into actionable plans.
• Proven track record of launching pilots and scaling solutions across fields.
• Strong cross-functional collaboration with Merchandising, Sales, Finance, HR, and Analytics.

Responsibilities

• Develop and implement changes to improve services operations and bottom-line impact.
• Manage day-to-day processes and create/maintain project work plans.
• Analyze fundamental components of problems and advise on course of action.
• Deliver high-level insights from industry/business analyses to inform decisions.
• Communicate effectively with field teams and service providers to build partnerships.
• Maintain knowledge base on operations and processes within store operations.
• Identify and resolve issues and roadblocks impacting execution.
• Provide guidance and training to area stakeholders and drive adoption of new processes.
• Anticipate field and provider needs and support strategic projects and pilots.

Skills

Process improvement

Operations management

Corporate consulting

Operational analytics

Education

Bachelor's degree

Tools

SQL

Google BigQuery

Tableau

Power BI

Job description

The Home Depot seeks an experienced Senior Manager Ops Process to optimize Services operations by identifying challenges, designing scalable solutions, and driving continuous improvement initiatives. You will leverage data, BI tools, and field insights to diagnose root causes, set baselines, and measure outcomes.

Collaborating with Merchandising, Sales, Field Operations, Finance, HR, and Analytics, you will lead operational pilots, scale proven programs, and deliver measurable gains in