Services Operations & Analytics Lead

The Home Depot, Inc.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Home Depot, Inc. is seeking a senior operations role to manage and optimize Services operations by identifying challenges and designing scalable solutions.

You will leverage data, BI tools, and field insights to diagnose root causes, establish metrics, and measure impact while partnering with field teams to pilot and scale proven programs. This role requires strong analytical skills and experience with SQL/BigQuery, Tableau, and Power BI to influence across Merchandising, Sales, Field Ops,

Qualifications

• Must have 18 years of age or older.
• Must be legally permitted to work in the United States.
• Bachelor's degree or equivalent in related field.
• 5+ years of experience in process improvement, operations management, or related analytics role.

Responsibilities

• Develop and implement changes that improve services operations processes and add value to the bottom line.
• Manage day-to-day processes and create/maintain project work plans.
• Analyze fundamental components of problems and communicate actions to the team and field.
• Analyze industry data to provide high-level insights and recommendations based on multiple analyses.
• Communicate effectively and build strong partnerships with field/service providers and across The Home Depot.
• Maintain knowledge base regarding operations and processes within store operations.
• Manage issues and roadblocks arising in your area of responsibility.
• Provide guidance and training and demonstrate proficiency in processes.
• Anticipate field and service provider needs and drive execution of strategic initiatives.

Skills

Data analysis

Cross-functional collaboration

Strategic thinking

Effective communication

Problem solving

Education

Bachelor's degree

Tools

SQL

Google BigQuery

Tableau

Power BI

Job description

The Home Depot, Inc. is seeking a senior operations role to manage and optimize Services operations by identifying challenges and designing scalable solutions.

You will leverage data, BI tools, and field insights to diagnose root causes, establish metrics, and measure impact while partnering with field teams to pilot and scale proven programs. This role requires strong analytical skills and experience with SQL/BigQuery, Tableau, and Power BI to influence across Merchandising, Sales, Field Ops,