Field Services Operations Strategist

The Home Depot; Atlanta (GA); On-site; USD 90,000 - 150,000; Full time

Job summary

The Home Depot is seeking a results-oriented professional to manage and optimize Services operations. You will diagnose root causes, design scalable solutions, and drive pilots that scale across the network.

Collaborate with Merchandising, Sales, Field Operations, Finance, HR, and Analytics to boost productivity, customer satisfaction, and profitability. Lead cross-functional programs, analyze datasets, and translate insights into actionable improvements.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 3+ years of experience in process improvement or operations analytics.
• Experience partnering with field teams and managing pilots.

Responsibilities

• Develop and implement changes to improve services operations and bottom-line value.
• Plan and manage day-to-day processes across areas of responsibility.
• Analyze problems, communicate actions, and guide field teams.
• Deliver high-level insights from multiple analyses of data and market trends.
• Communicate effectively and build strong partnerships with field providers.
• Maintain knowledge base of operations and processes.
• Identify and resolve issues and roadblocks in a timely manner.
• Provide guidance and training on processes and tooling.
• Anticipate field and service provider needs and drive execution.

Skills

Analytical thinking

Cross-functional collaboration

Communication skills

Strategic mindset

Education

Bachelor's degree or equivalent

Tools

SQL

Google BigQuery

Tableau

Power BI

Lean Six Sigma

Job description

The Home Depot is seeking a results-oriented professional to manage and optimize Services operations. You will diagnose root causes, design scalable solutions, and drive pilots that scale across the network.

Collaborate with Merchandising, Sales, Field Operations, Finance, HR, and Analytics to boost productivity, customer satisfaction, and profitability. Lead cross-functional programs, analyze datasets, and translate insights into actionable improvements.