Services License Manager

The Home Depot; Atlanta (GA); On-site; USD 95,000 - 130,000; Full time

Job summary

The Home Depot is seeking a Compliance Lead for THD At Home Services to ensure all service provider work meets state and local licensing and regulatory standards. You will drive field compliance, oversee audits, and resolve customer satisfaction matters up to $1,000.

This role requires collaboration with officials and trade groups to keep programs compliant and efficient. Lead efforts in licensing, permitting, and regulatory adherence while analyzing data to identify risks and continuous

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Bachelor's Degree preferred.
• Strong relationships with state and local regulatory agencies and/or trade organizations.
• Intermediate skill in Microsoft Office Suite.

Responsibilities

• Ensure THD Service Providers comply with state/local licensing, permitting, inspection requirements.
• Oversee jobsite quality audits and compliance activities.
• Assist in obtaining and maintaining specific trade licenses (exams and CE).
• Make decisions on customer satisfaction-related issues up to $1,000 in markdowns.
• Engage with state/local officials and trade groups to resolve compliance issues.
• Perform ad hoc data analyses to identify risk and suggest process improvements.

Skills

Regulatory relations

Data analysis

Process improvement

Interpersonal skills

Complaint resolution

Education

Bachelor's Degree (preferred)

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Position Purpose

Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.

Key Responsibilities

• Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business
• Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.
• Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.
• Primary decision-maker regarding resolution of customer complaints related to THD Services installations, inlcuding authority to approve customer satisfaction mark-downs up to $1,000.
• Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
• Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance

Direct Manager/Direct Reports

• Typically reports to Director National Services
• No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements

• Typically requires overnight travel more than 50% of the time.

Physical Requirements

• Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Strong relationships with state and local regulatory agencies and/or trade organizations.
• Bachelors Degree
• Intermediate skill in Microsoft Office Suite.

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

• No additional education

Minimum Years of Work Experience

• 6

Preferred Years of Work Experience

• No additional years of experience

Minimum Leadership Experience

• None

Preferred Leadership Experience

• None

Certifications

• Georgia active trade license
  • Master Electrician, or
  • Master Plumber, or
  • HVAC Contractor

Competencies

• Ability to pass any state/county/city regulated trade exams within a specified region
• Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement
• Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems, change people's minds and directly produce customer satisfaction.
• Ability to perform data analysis and derive meaningful conclusions.
• Ability to develop and implement process improvements and resolve complex issues