Services License Manager

The Home Depot; Tallahassee (FL); On-site; USD 95,000 - 140,000; Full time

Job summary

The Home Depot is seeking a compliance leader to ensure service provider activities meet state and local licensing requirements, maintain trade licenses, and audit jobsite compliance across regions.

You will build relationships with regulatory officials and trade organizations, perform data-driven risk analyses, and drive process improvements to safeguard contractor operations.

Qualifications

• Must be 18 years or older and legally eligible to work in the United States.
• HVAC or Mechanical Contractor license in Florida is required.
• Experience with regulatory audits, licensing, and compliance standards.
• Strong communication and stakeholder management abilities.
• Bachelor's degree is preferred.

Responsibilities

• Oversee compliance of THD Service Providers across geography and categories.
• Maintain and renew required licenses and complete continuing education.
• Lead licensing exams and ensure adherence to regulatory standards.
• Engage with state/local officials and trade groups on compliance issues.
• Perform data analysis to identify risks and propose process improvements.

Skills

Regulatory compliance

Stakeholder management

Data analysis

Process improvement

Interpersonal skills

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Microsoft Office

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.

Key Responsibilities:

• Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor businessResponsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.
• Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.
• Primary decision-maker regarding resolution of customer complaints related to THD Services installations, inlcuding authority to approve customer satisfaction mark-downs up to $1,000.
• Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
• Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance

Direct Manager/Direct Reports:

Typically reports to Director National ServicesNo associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements:

Typically requires overnight travel more than 50% of the time.

Physical Requirements:

Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Strong relationships with state and local regulatory agencies and/or trade organizations.
• Bachelors Degree
• Intermediate skill in Microsoft Office Suite.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

6

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

Must hold HVAC or Mechanical Contractor license in Florida

Competencies:

• Ability to pass any state/county/city regulated trade exams within a specified region
• Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement
• Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems, change people's minds and directly produce customer satisfaction.
• Ability to perform data analysis and derive meaningful conclusions.
• Ability to develop and implement process improvements and resolve complex issues