Services License Manager

The Home Depot; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Home Depot is seeking a Compliance Manager for At Home Services to ensure licensing and regulatory adherence across states and localities. You will lead licensing programs, engage with officials and trade associations, and oversee field compliance activities including audits and supervision.

You will also perform continuing education for licenses, resolve customer satisfaction issues up to $1,000, and travel frequently to sites to support regulatory compliance initiatives.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Minimum 6 years of work experience.
• Active trade license preferred: Master Electrician strongly preferred.
• Contractor licensing, permitting, inspection, or compliance experience.

Responsibilities

• Responsible for the compliance of all THD Service Provider jobs within their categories and geography.
• Ensure Service Providers meet state/local licensure, permitting, inspection, and trade standards; oversee field compliance and audits.
• Perform duties to attain/maintain specific trade licenses, including exams and continuing education.
• Primary decision-maker for resolving customer complaints related to THD Services installations, including approval of up to $1,000 in markdowns.
• Meet with state/local officials and trade groups to discuss compliance issues.
• Conduct ad hoc data analysis to identify risk/non-compliance and propose process improvements.

Skills

Regulatory compliance

Stakeholder relations

Data analysis

Microsoft Office

Policy interpretation

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Position Purpose:

Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.

Key Responsibilities:

• Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business

• Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.

• Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.

• Primary decision-maker regarding resolution of customer complaints related to THD Services installations, including authority to approve customer satisfaction mark-downs up to $1,000.

• Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues

• Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance

Direct Manager/Direct Reports:

• Typically reports to Director National Services

• No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements:

• Typically requires overnight travel more than 50% of the time.

Physical Requirements:

• Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Strong relationships with state and local regulatory agencies and/or trade organizations.

• Active trade license required: Master Electrivian strongly preferred.

• C ontractor licensing, permitting, inspection, or compliance experience.

• Bachelors Degree

• Intermediate skill in Microsoft Office Suite.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 6

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• Must hold or be able pass exams to hold specified trade Contractor licenses, such as General Contractor, Master Plumber, HVAC Contractor, Electrical Contractor, etc.

Competencies:

• Ability to pass any state/county/city regulated trade exams within a specified region

• Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement

• Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems, change people's minds and directly produce customer satisfaction.

• Ability to perform data analysis and derive meaningful conclusions.

• Ability to develop and implement process improvements and resolve complex issues