Field Director Services

The Home Depot; Denver (CO); On-site; USD 140,000 - 190,000; Full time

Job summary

The Home Depot is seeking a Field Director Services to oversee a diverse team across multiple districts, directing District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers.

The role centers on pipeline, conversion, customer service and provider management to achieve profitability and an exceptional installation experience for Home Depot customers.

Qualifications

• Minimum qualifications include being 18+, legal work eligibility in the United States, and proficiency in predictive modeling, data mining and data analysis.

Responsibilities

• Cross-Functional Collaboration with field leadership to align initiatives across regions.
• Lead services profitability by ensuring sales targets are met and by addressing escalated customer issues.
• Oversee talent decisions and retention strategies for a large geographically dispersed team.

Skills

Builds Effective Teams

Collaborations

Plans and Aligns

Communicates Effectively

Customer Focus

Develop Talent

Education

Bachelor's degree

Job description

Position Purpose

The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM). ) across a multi-district geographical services area. The FDS will focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. The FDS is accountable for leading and developing a team of high-performing field associates, communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans.

Key Responsibilities

• 15% - Cross-Functional Collaboration - Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
• 65% - Services Leadership - Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans. Responsible for handling escalated customer issues in partnership with field leadership. Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation. Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area. Identify opportunities and implement appropriate game plans for improvement. Ensure safety standards are in compliance with THD, state, and federal regulations. Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
• 20% - Talent Management - Optimize diverse talent through a demonstrated commitment to equal employment opportunity. Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.

Direct Manager/Direct Reports

• This Position typically reports to Senior Director Services
• This Position has 6 Direct Reports

Travel Requirements

• Typically requires overnight travel more than 50% of the time.

Physical Requirements

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Demonstrated proficiency in predictive modeling, data mining and data analysis

Preferred Qualifications

• Ability to draw accurate conclusions from financial documentation
• Excellent written and verbal communication skills
• Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
• Experience in a retail environment, home improvement industry or general construction industry
• 5+ years of relevant professional work experience
• People management experience with multi-unit or geographically dispersed teams
• Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
• Experience adopting new technologies and applying to business applications
• Experience evaluating and establishing strategies for multiple locations
• Strong communication and interpersonal skills
• Strong business and financial acumen

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

• 5

Preferred Years of Work Experience

• 5

Minimum Leadership Experience

None

Preferred Leadership Experience

None

Certifications

None

Skills

• Builds Effective Teams
• Collaborations
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develop Talent