Services License Manager

The Home Depot; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

The Home Depot is seeking a Regulatory Compliance professional to oversee service provider licensing and permitting across designated geographies. This role ensures adherence to state and local requirements, maintains licenses, and conducts field audits to verify compliance.

You will engage with government officials, support regulatory relationships, and analyze data to identify risks and drive process improvements. Travel is required more than 50%.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Strong relationships with state and local regulatory agencies and/or trade organizations.
• Bachelor's degree or higher; Advanced Microsoft Office skills.

Responsibilities

• Ensure THD Service Providers comply with all state/local licensing, permitting, and trade standards; oversee field compliance activities.
• Maintain and verify specific trade licenses, including examinations and continuing education requirements.
• Act as primary decision-maker on customer complaint resolutions related to THD Services installations, including approvals up to $1,000.
• Meet with state/local officials and trade groups to discuss compliance issues and resolutions.
• Perform ad hoc data analysis to identify risk areas and propose process improvements to Service Compliance.

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose

Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.

Key Responsibilities

• Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business
• Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision
• Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements
• Primary decision-maker regarding resolution of customer complaints related to THD Services installations, inlcuding authority to approve customer satisfaction mark-downs up to $1,000
• Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
• Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance

Direct Manager/Direct Reports

Typically reports to Director National ServicesNo associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements

Typically requires overnight travel more than 50% of the time.

Physical Requirements

Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications

Strong relationships with state and local regulatory agencies and/or trade organizations.

Bachelors DegreeIntermediate skill in Microsoft Office Suite.

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

No additional education

Minimum Years of Work Experience

6

Preferred Years of Work Experience

No additional years of experience

Minimum Leadership Experience

None

Preferred Leadership Experience

None

Certifications

• Georgia active trade license
• Master Electrician,
• orMaster Plumber,
• orHVAC Contractor

Competencies

• Ability to pass any state/county/city regulated trade exams within a specified region
• Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement
• Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems, change people's minds and directly produce customer satisfaction.
• Ability to perform data analysis and derive meaningful conclusions.
• Ability to develop and implement process improvements and resolve complex issues