Field Director Services - Fort Worth, TX

The Home Depot

Fort Worth (TX)

On-site

USD 140,000 - 200,000

Full time

3 days ago

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Job summary

The Home Depot is seeking a Field Director Services (FDS) to oversee a multi-district team including District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers. The FDS will drive pipeline, conversion, customer service, and provider management to exceed sales plans.

This role emphasizes leadership development, safety compliance, strategic execution of Home Services initiatives, and delivering an exceptional installation

Qualifications

Must be 18 years or older and legally permitted to work in the United States.
Demonstrated proficiency in predictive modeling, data mining and data analysis.

Responsibilities

Oversee and direct a multi-district field team including DSMs, AMMs, BIMs, SMs and RPMs.
Ensure profitability by achieving Sales plans and delivering excellent customer installation experiences.
Lead talent decisions and retention strategies across a large geographic area.

Skills

Predictive modeling

Data analysis

Communication

People management

Strategic leadership

Change management

Financial acumen

Education

Bachelor's degree

Job description

Position Purpose

The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM). ) across a multi-district geographical services area. The FDS will focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. The FDS is accountable for leading and developing a team of high-performing field associates, communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements, and meeting or exceeding targets for assigned sales plans.

Req194944

Position Purpose

Key Responsibilities

15% - Cross-Functional Collaboration - Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
65% - Services Leadership - Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans. Responsible for handling escalated customer issues in partnership with field leadership. Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation. Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area. Identify opportunities and implement appropriate game plans for improvement. Ensure safety standards are in compliance with THD, state, and federal regulations. Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
20% - Talent Management - Optimize diverse talent through a demonstrated commitment to equal employment opportunity. Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.

Direct Manager/Direct Reports

This Position typically reports to Senior Director Services
This Position has 6 Direct Reports

Travel Requirements

Typically requires overnight travel more than 50% of the time.

Physical Requirements

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors

Minimum Qualifications

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Demonstrated proficiency in predictive modeling, data mining and data analysis

Preferred Qualifications

Ability to draw accurate conclusions from financial documentation
Excellent written and verbal communication skills
Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
Experience in a retail environment, home improvement industry or general construction industry
5+ years of relevant professional work experience
People management experience with multi-unit or geographically dispersed teams
Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
Experience adopting new technologies and applying to business applications
Experience evaluating and establishing strategies for multiple locations
Strong communication and interpersonal skills
Strong business and financial acumen

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years Of Work Experience

Preferred Years Of Work Experience

Minimum Leadership Experience