Services License Manager

The Home Depot; United States; Remote; USD 110,000 - 120,000; Full time

Job summary

The Home Depot is seeking a Services License Manager to ensure compliance with state and local licensing and permitting requirements across a geographic market including the Sacramento Valley and San Francisco Bay Area.

You will lead licensing, audits, and relations with public agencies, driving improvements and managing service provider compliance. This role requires significant travel and a strong background in regulatory affairs.

Qualifications

• Must hold or be able to pass exams to hold specified trade licenses (e.g., General Contractor, Electrician, HVAC).
• Experience building relationships with state/local regulatory agencies and trade organizations.
• Strong data analysis to identify compliance risks and improvements.
• Ability to develop and implement process improvements for field compliance.
• Bachelor's degree preferred; high school diploma acceptable with relevant experience.

Responsibilities

• Ensure THD At Home Services compliance with state/local licensing, permitting, and inspections.
• Oversee field compliance activities including jobsite quality audits and supervision.
• Maintain and renew required trade licenses; complete continuing education requirements.
• Resolve customer complaints related to THD Services installations and authorize service adjustments up to $1,000.
• Meet with state/local officials and trade groups to discuss compliance issues.
• Perform ad hoc data analysis and propose process improvements to Service Compliance.

Skills

Regulatory compliance

Stakeholder management

Data analysis

Process improvement

Government relations

Education

Bachelor's Degree

High school diploma or GED

Tools

Microsoft Office

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

This Services License Manager will work within a geographic market that will include, but not limited to: Sacramento Valley and San Francisco Bay Area.

Position Purpose:

Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.

Key Responsibilities:

• Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business
• Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.
• Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.
• Primary decision-maker regarding resolution of customer complaints related to THD Services installations, including authority to approve customer satisfaction mark-downs up to $1,000.
• Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
• Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance

Direct Manager/Direct Reports:

• Typically reports to Director National Services
• No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements:

• Typically requires overnight travel more than 50% of the time.

Physical Requirements:

• Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Strong relationships with state and local regulatory agencies and/or trade organizations.
• Bachelors Degree
• Intermediate skill in Microsoft Office Suite.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 6

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• Must hold or be able pass exams to hold specified trade Contractor licenses, such as General Contractor, Master Plumber, HVAC Contractor, Electrical Contractor, etc.

Competencies:

• Ability to pass any state/county/city regulated trade exams within a specified region
• Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement
• Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems, change people’s minds and directly produce customer satisfaction.
• Ability to perform data analysis and derive meaningful conclusions.
• Ability to develop and implement process improvements and resolve complex issues

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay range for this position is between $110,000.00 - $120,000.00