ServiceNow Technical Product Manager

Jobtailor

Illinois

On-site

USD 140,000 - 200,000

Full time

5 days ago

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Job summary

Jobtailor seeks a Technical Product Leader for Service-to-Pay, guiding ServiceNow deployments with SAP integrations and cross-functional teams.

You will own the backlog, align with Finance, Procurement and IT, drive roadmap decisions, and ensure scalable, compliant and high‑quality delivery across the platform.

This role requires deep technical fluency, SOX awareness, and strong stakeholder influence to accelerate enterprise transformation.

Qualifications

Bachelor’s degree in a technical discipline is required.
10 years of experience in enterprise platform management, product management, or related technology roles.
Significant hands-on experience with the ServiceNow platform.
Experience supporting Source-to-Pay, Accounts Payable, Procurement, or Finance Operations processes.
Working knowledge of SAP or another enterprise ERP platform.
Experience managing integrations between ERP platforms and ServiceNow solutions.
Understanding of data management concepts supporting reporting, analytics, reconciliation, and financial operations.
Experience with Agile development methodologies, including backlog management, sprint planning, and iterative delivery.
Strong communication and stakeholder management skills with ability to influence senior business and technology leaders.
Familiarity with SOX controls, compliance requirements, and financial governance processes.
No immigration sponsorship available for this position.
Preferred: Direct SAP integration and Finance systems experience.
Preferred: ServiceNow Certified System Administrator (CSA)
Preferred: ServiceNow Certified Application Developer (CAD)
Preferred: Certified ScrumMaster (CSM) or similar Agile certification.
Preferred: Experience with ServiceNow Source-to-Pay Operations and Accounts Payable Operations solutions.
Preferred: Experience leveraging ServiceNow Now Assist and AI-enabled workflow capabilities.
Preferred: Experience driving enterprise-scale Finance transformation or automation initiatives.

Responsibilities

Serve as the Technical Product Leader for Service-to-Pay.
Partner with business product managers and stakeholders to translate operational requirements into scalable ServiceNow solutions.
Evaluate business solutions for technical feasibility, maintainability, and platform alignment.
Identify risks, dependencies, and technical tradeoffs before development.
Facilitate design discussions and build consensus across Finance, Procurement, and IT teams.
Collaborate with delivery managers and development teams on backlog prioritization, estimation, and roadmap planning.
Participate in sprint planning, backlog refinement, peer reviews, and user acceptance testing.
Ensure technical quality and alignment throughout delivery and deployment.
Support implementation and go-live activities.
Monitor platform performance, integrations, and operational metrics.
Oversee ServiceNow integrations with ERP systems, primarily SAP.
Analyze exception trends, transaction errors, and data quality issues.
Coordinate resolution efforts with technical and business teams.
Track ServiceNow platform enhancements and emerging Finance and Procurement capabilities.
Develop recommendations for future investments and roadmap priorities.
Support touchless invoice processing, supplier portal expansion, exception reduction, AI-assisted Accounts Payable workflows, and process automation.

Skills

ServiceNow Platform Management

ERP Integration Management

Agile Development Methodologies

Stakeholder Management

Finance Operations Expertise

Education

Bachelor’s degree in computer science, Engineering, Information Systems, or related technical discipline

Tools

ServiceNow

SAP

ERP Systems

Job description

Serve as the Technical Product Leader for Service-to-Pay
Partner with business product managers and stakeholders to translate operational requirements into scalable ServiceNow solutions
Evaluate business solutions for technical feasibility, maintainability, and platform alignment
Identify risks, dependencies, and technical tradeoffs before development
Facilitate design discussions and build consensus across Finance, Procurement, and IT teams
Collaborate with delivery managers and development teams on backlog prioritization, estimation, and roadmap planning
Participate in sprint planning, backlog refinement, peer reviews, and user acceptance testing
Ensure technical quality and alignment throughout delivery and deployment
Support implementation and go-live activities
Monitor platform performance, integrations, and operational metrics
Oversee ServiceNow integrations with ERP systems, primarily SAP
Analyze exception trends, transaction errors, and data quality issues
Coordinate resolution efforts with technical and business teams
Track ServiceNow platform enhancements and emerging Finance and Procurement capabilities
Develop recommendations for future investments and roadmap priorities
Support touchless invoice processing, supplier portal expansion, exception reduction, AI-assisted Accounts Payable workflows, and process automation

Requirements

Bachelor’s degree in computer science, Engineering, Information Systems, or related technical discipline
10 years of experience in enterprise platform management, product management, or related technology roles
Significant hands-on experience with the ServiceNow platform
Experience supporting Source-to-Pay, Accounts Payable, Procurement, or Finance Operations processes
Working knowledge of SAP or another enterprise ERP platform
Experience managing integrations between ERP platforms and ServiceNow solutions
Understanding of data management concepts supporting reporting, analytics, reconciliation, and financial operations
Experience with Agile development methodologies, including backlog management, sprint planning, and iterative delivery
Strong communication and stakeholder management skills with ability to influence senior business and technology leaders
Familiarity with SOX controls, compliance requirements, and financial governance processes
No immigration sponsorship available for this position
Preferred: Direct SAP integration and Finance systems experience
Preferred: ServiceNow Certified System Administrator (CSA)
Preferred: ServiceNow Certified Application Developer (CAD)
Preferred: Certified ScrumMaster (CSM) or similar Agile certification
Preferred: Experience with ServiceNow Source-to-Pay Operations and Accounts Payable Operations solutions
Preferred: Experience leveraging ServiceNow Now Assist and AI-enabled workflow capabilities
Preferred: Experience driving enterprise-scale Finance transformation or automation initiatives

Core Competencies

Demonstrates extensive experience in managing ServiceNow platforms and integrations with ERP systems, particularly SAP, while effectively collaborating with cross-functional teams to drive Finance and Procurement process improvements. Proficient in Agile methodologies and stakeholder management, ensuring alignment and quality throughout the product lifecycle.

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