ServiceNow Platform Technology Lead

Jobtailor; California (MO); On-site; USD 140,000 - 220,000; Full time

Job summary

Jobtailor is seeking a senior ServiceNow Architect to define the technical architecture and standards for the ServiceNow platform across enterprise environments. This role leads architecture for complex initiatives, mentors developers, and ensures clean data flows with integration design and middleware partnerships.

You will optimize performance, retire technical debt, and guide upgrade planning while enabling self-service, automation, and intelligent support across the instance.

Qualifications

• 6–10+ years in IT
• 4–6+ years hands-on with ServiceNow
• BS degree or equivalent experience
• Experience implementing multiple ServiceNow modules across an enterprise
• Experience leading architecture on medium to large implementations
• Expertise in ServiceNow platform architecture
• Expertise in ITSM best practices
• Expertise in CMDB/CSDM
• Expertise in integration design
• Expertise in Flow Designer and automation
• Expertise in scoped applications
• Expertise in instance performance optimization
• Expertise in security and access design
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Ability to mentor developers and administrators
• Ability to translate engineering detail into business outcomes
• ServiceNow Certified Implementation Specialist – ITSM preferred as a standout qualification
• ServiceNow Certified Technical Architect, or actively working toward it, preferred as a standout qualification

Responsibilities

• Define the technical architecture and standards for the ServiceNow platform
• Establish update set strategy, scoped applications, naming conventions, and integration patterns
• Lead architecture for complex ServiceNow work
• Review development-team designs and promote configuration over customization
• Design REST and SOAP API integrations, MID Server architecture, and event-driven patterns
• Partner with middleware and application teams to ensure clean data flows
• Monitor instance performance and scalability
• Retire technical debt and lead upgrade planning and modernization
• Provide the platform foundation for self-service, workflow automation, and intelligent support
• Mentor developers and administrators
• Bring architectural clarity to backlog refinement and sprint planning
• Resolve complex platform issues

Skills

ServiceNow Platform Architecture

Integration Design

ITSM Best Practices

Performance Optimization

Security and Access Design

Mentoring

Backlog Refinement

Sprint Planning

Problem Solving

Communication

Education

BS degree or equivalent experience

Tools

MID Server

Workflow Automation

Automation Tools

Data Flow Management

Middleware Integration

REST API Design

SOAP API Design

Flow Designer

Scoped Applications

Instance Performance Optimization

Security and Access Design

Job description

• Define the technical architecture and standards for the ServiceNow platform
• Establish update set strategy, scoped applications, naming conventions, and integration patterns
• Lead architecture for complex ServiceNow work
• Review development-team designs and promote configuration over customization
• Design REST and SOAP API integrations, MID Server architecture, and event-driven patterns
• Partner with middleware and application teams to ensure clean data flows
• Monitor instance performance and scalability
• Retire technical debt and lead upgrade planning and modernization
• Provide the platform foundation for self-service, workflow automation, and intelligent support
• Mentor developers and administrators
• Bring architectural clarity to backlog refinement and sprint planning
• Resolve complex platform issues

Requirements

• 6–10+ years in IT
• 4–6+ years hands-on with ServiceNow
• BS degree or equivalent experience
• Experience implementing multiple ServiceNow modules across an enterprise
• Experience leading architecture on medium to large implementations
• Expertise in ServiceNow platform architecture
• Expertise in ITSM best practices
• Expertise in CMDB/CSDM
• Expertise in integration design
• Expertise in Flow Designer and automation
• Expertise in scoped applications
• Expertise in instance performance optimization
• Expertise in security and access design
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Ability to mentor developers and administrators
• Ability to translate engineering detail into business outcomes
• ServiceNow Certified Implementation Specialist – ITSM preferred as a standout qualification
• ServiceNow Certified Technical Architect, or actively working toward it, preferred as a standout qualification

Core Competencies

Demonstrates expertise in ServiceNow platform architecture, including integration design, performance optimization, and ITSM best practices. Proven ability to lead complex implementations, mentor teams, and drive workflow automation and self-service solutions.

Highest-signal resume keywords

• ServiceNow Platform Architecture
• Integration Design
• ITSM Best Practices
• Performance Optimization
• ServiceNow Certified System Administrator

Hard Skills

• ServiceNow Architecture
• REST API Design
• SOAP API Design
• Flow Designer
• Scoped Applications
• Instance Performance Optimization
• Security and Access Design
• Middleware Integration
• Event-Driven Patterns
• Technical Debt Management

Soft Skills

• Mentoring
• Backlog Refinement
• Sprint Planning
• Problem Solving
• Communication

Certifications & Qualifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Technical Architect

Industry Keywords

• ITSM
• CMDB
• CSDM
• Enterprise Implementations
• Technical Architecture

Tools & Technologies

• ServiceNow
• MID Server
• Automation Tools
• Data Flow Management
• Workflow Automation