Director, ServiceNow Engineering

Jobtailor; Florham Park (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

Jobtailor in Florham Park, NJ is seeking a Senior Platform Leader to oversee the ServiceNow Platform development, ensuring high availability and resiliency while driving automation and AI integration across the stack.

You will mentor engineers, manage budgets with cloud providers, collaborate with process owners, and guide architecture decisions to deliver scalable solutions and strong operational insights.

Qualifications

• Bachelor's degree required in Computer Science or related field.
• 8+ years of leadership experience on the ServiceNow Platform.
• Deep understanding of platform architecture, data models, tables, relationships, and integrations.
• Ability to break requirements into components, estimate effort, and challenge estimates.

Responsibilities

• Lead the overall development activities of the ServiceNow Platform.
• Drive engineering excellence to build, run, and operate the ServiceNow Platform with high availability and resiliency.
• Develop and execute project plans and timelines.
• Manage budgets with cloud providers and relationships with partners.
• Collaborate with Process Owners and Technology Operations to propose architecture and designs.
• Make architecture decisions and develop/configure the platform as needed.
• Identify opportunities for testing and automation.
• Drive automation using AI and ServiceNow features with quality checks.
• Coach and mentor platform architects, engineers, and process owners.
• Hire, coach, and develop engineers; set expectations and conduct reviews.
• Grow team skills and drive platform adoption.

Skills

Leadership

Clear Communication

Problem-Solving

Ownership Mindset

Curiosity

Proactivity

Continuous Learning

Team Collaboration

Strategic Thinking

Education

Bachelor’s Degree in Computer Science

Tools

JavaScript

Flow Designer

Integration Hub

REST APIs

SOAP APIs

CI/CD

Automated Testing

Source Control

Update Sets

Environment Strategy

Now Assist

GenAI

Job description

• Lead the overall development activities of the ServiceNow Platform.


• Drive core engineering excellence to build, run, and operate the ServiceNow Platform and core products with high availability, resiliency, and operational insights.


• Develop and execute project plans and timelines.


• Manage budgets with cloud providers and relationships with internal and external partners.


• Collaborate with ServiceNow Process Owners and Technology Operations teams to understand needs and propose architecture and designs for implementation.


• Make architecture decisions and develop/configure the platform as needed.


• Identify opportunities for software development testing and automation.


• Drive automation using AI and other ServiceNow automation features while maintaining appropriate testing and code quality checks.


• Coach and mentor platform architects, engineers, and platform product/process owners.


• Hire, coach, and develop engineers; establish expectations and conduct performance reviews.


• Grow team skills and drive platform adoption opportunities.

Requirements

• Bachelor’s degree in Computer Science or related fields.


• Minimum of 8 years of leadership experience on the ServiceNow Platform.


• Understand platform architecture, data models, tables, relationships, scoped applications, integrations, security, upgrade implications, and platform limits.


• Ability to break technical requirements into technical components, identify dependencies/complexity, estimate developer effort, and challenge estimates from team partners.


• Experience with JavaScript, Business Rules, Script Includes, Flow Designer, Integration Hub, REST/SOAP APIs, ACLs, UI configurations, debugging, and performance troubleshooting.


• Understanding of how major ServiceNow products/capabilities interact.


• Strong knowledge of Incident, Problem, Request, Change, Knowledge, Service Operations Workspace, CMDB, and related workflows.


• Understanding of CI relationships, Discovery, Service Mapping, CSDM, identification/reconciliation, and data quality.


• Knowledge of development standards, code reviews, technical governance, release controls, and customization guardrails.


• Ability to recognize poor queries, inefficient scripting, excessive automation, integration bottlenecks, and other platform performance risks.


• Understanding of Now Assist, GenAI capabilities, AI agents, skills, use cases, governance, security, and value realization.


• Knowledge of source control, update sets/app repo, automated testing (APM), CI/CD, cloning, environment strategy, releases, and upgrades.


• Ability to challenge partner designs, estimates, staffing models, and technical recommendations.


• Experience hiring, coaching, and developing engineers; establishing expectations; and conducting performance reviews.


• Clear and effective verbal and written communication skills.


• Ability to resolve problems quickly and lead through ambiguity.


• Demonstrated experience leading people and working with diverse development teams.


• Ownership mindset, problem-solving ability, curiosity, proactivity, and willingness to collaborate.


• Continuous growth mindset and willingness to continue learning through courses and development programs.

Core Competencies

Demonstrates extensive expertise in leading ServiceNow Platform development, including architecture, automation, and team management. Proficient in driving engineering excellence, project execution, and fostering collaboration among diverse teams.

Highest-signal resume keywords

• ServiceNow Platform Leadership


• JavaScript Development


• Platform Architecture Understanding


• Automation and AI Integration


• Team Coaching and Development

Hard Skills

• JavaScript


• Business Rules


• Script Includes


• Flow Designer


• Integration Hub


• REST APIs


• SOAP APIs


• CI/CD


• Automated Testing


• Performance Troubleshooting

Soft Skills

• Clear Communication


• Problem-Solving


• Ownership Mindset


• Curiosity


• Proactivity

Certifications & Qualifications

• Bachelor’s Degree in Computer Science

Industry Keywords

• Incident Management


• Change Management


• Service Operations


• CMDB


• Data Quality


• Technical Governance

Tools & Technologies

• ServiceNow


• Now Assist


• GenAI


• Source Control


• Update Sets


• Environment Strategy