ServiceNow Platform Engineer

Jobtailor; Colorado; On-site; USD 100,000 - 160,000; Full time

Job summary

Jobtailor is seeking a ServiceNow professional to design, configure, and extend platform capabilities across incident, change, service catalog, knowledge, and approvals. The role emphasizes building CMDB/CSDM, ITOM discovery, mapping, and reliable data exchange with enterprise systems.

The ideal candidate has 4+ years of hands-on ServiceNow experience including scripting, integrations, and APIs; certification is preferred.

Qualifications

• Bachelor's degree in CS, IS, Engineering or equivalent.
• 4+ years hands-on ServiceNow platform experience in configuration, development, integration, administration or production support.
• 3+ years ServiceNow IT Service Management experience.
• Hands-on with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, access controls, JavaScript, Integration Hub and APIs.

Responsibilities

• Design, configure, develop, test, deploy, troubleshoot, and support ServiceNow capabilities using native features and low-code automation.
• Improve and support incident, problem, change, service catalog, knowledge, approvals, and operational workflows.
• Build and maintain CMDB and Common Service Data Model capabilities and data quality controls.
• Configure ITOM capabilities including Discovery, Service Mapping, MID Servers, and Event Management.

Skills

ServiceNow Platform Experience

Flow Designer

JavaScript

Integration Hub

Troubleshooting

Documentation

Independent Work

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

ServiceNow

Integration Hub

MID Servers

Event Management

Discovery

Service Mapping

Job description

• Design, configure, develop, test, deploy, troubleshoot, and support ServiceNow capabilities using native platform features, configuration, and low-code automation
• Improve and support incident, major incident, problem, change, request, service catalog, knowledge, approvals, service levels, notification, and operational workflows
• Build and maintain Configuration Management Database and Common Service Data Model capabilities, including class structure, relationships, service models, ownership, lifecycle, reconciliation, identification rules, and data quality controls
• Configure and support Information Technology Operations Management capabilities, including Discovery, Service Mapping, MID Servers, Event Management, infrastructure visibility, and service health
• Develop and support integrations using Integration Hub, application programming interfaces, enterprise middleware, event sources, and standard integration patterns
• Diagnose integration failures and maintain reliable data exchange between ServiceNow and operational systems
• Partner with infrastructure, data center operations, security, service desk, process owners, and business stakeholders to translate requirements into maintainable solutions
• Troubleshoot defects and production issues; participate in peer design and code/configuration reviews
• Support testing, releases, documentation, dashboards, operational reporting, platform upgrades, and reduction of technical debt
• Deliver reliable, maintainable solutions with increasing independence and appropriate use of native platform capabilities
• Improve Configuration Management Database accuracy, Discovery coverage, service visibility, automation, and operational reporting
• Align incident, request, change, and operational workflows to business processes through disciplined testing and releases
• Reduce unnecessary customization, production defects, release risk, and technical debt while maintaining platform supportability and upgradeability

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent technical education and experience
• 4+ years of hands-on ServiceNow platform experience across configuration, development, enhancement, integration, administration, implementation, or production support
• 3+ years of hands-on ServiceNow Information Technology Service Management experience
• Hands-on ServiceNow engineering experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, access controls, JavaScript, Integration Hub, and application programming interfaces
• Hands-on experience with Configuration Management Database and Common Service Data Model
• Working knowledge of Discovery, Service Mapping, MID Servers, or other Information Technology Operations Management capabilities
• Ability to work independently, troubleshoot complex issues, document solutions, estimate effort, participate in peer reviews, and communicate effectively with technical and business stakeholders
• Applicants must be legally authorized to work in the United States and reside in an eligible state
• Preferred: ServiceNow certifications
• Preferred: experience in data center, managed services, cloud, telecommunications, hosting, colocation, or high-availability technology operations environments
• Preferred: experience integrating ServiceNow with monitoring, asset, identity, security, network, financial, or operational platforms
• Preferred: experience with Field Service Management, Security Operations, Vulnerability Response, Enterprise Asset Management, Hardware Asset Management, Event Management, Performance Analytics, platform modernization, or migration from heavily customized implementations

Core Competencies

Demonstrates expertise in ServiceNow platform capabilities, including configuration, development, and integration, while ensuring operational workflows align with business processes. Proficient in troubleshooting, documentation, and delivering maintainable solutions with a focus on data quality and service visibility.

Highest-signal resume keywords

• ServiceNow Platform Experience
• Configuration Management Database
• Information Technology Service Management
• Integration Hub and APIs
• Flow Designer and Business Rules

Hard Skills

• ServiceNow Configuration
• ServiceNow Development
• JavaScript
• Integration Development
• Data Quality Controls
• Operational Workflows
• Troubleshooting
• Testing and Documentation
• Service Mapping
• Discovery

Soft Skills

• Effective Communication
• Independent Work
• Problem-Solving
• Collaboration
• Peer Review Participation

Certifications & Qualifications

• ServiceNow Certifications

Industry Keywords

• Data Center Operations
• Managed Services
• High-Availability Technology
• Telecommunications
• Operational Platforms

Tools & Technologies

• ServiceNow
• Integration Hub
• MID Servers
• Event Management
• Cloud Technologies