ServiceNow Technical Leader

KMM Technologies, Inc.; Rockville (MD); Hybrid; USD 130,000 - 190,000; Full time

Job summary

KMM Technologies, Inc. is seeking a ServiceNow Technical Leader for a hybrid role with three on-site days in Tysons, Rockville, or DC offices.

You will design, develop, and deploy complex ServiceNow solutions, especially IRM/GRC modules, and lead cross-functional teams through agile SDLC.

Candidates should have 4+ years in IT/software development with ServiceNow focus and a track record delivering large-scale projects.

Qualifications

• Degree in computer science or equivalent.
• 4+ years IT/software development, with at least 3 years on ServiceNow.
• Experience with IRM/GRC within ServiceNow.
• Proven track record delivering 2 large-scale projects end-to-end.

Responsibilities

• Lead design, development, and deployment of ServiceNow solutions.
• Collaborate with cross-functional teams to deliver projects on time.
• Mentor junior developers and ensure best practices in SDLC.

Skills

ServiceNow development

IRM/GRC ServiceNow

End-to-end projects

Agile SDLC

ServiceNow integrations

Communication skills

Customer service orientation

AI concepts

SaaS learning mindset

Education

Bachelor's degree in Computer Science/Engineering or equivalent

Tools

JIRA

Confluence

Miro

Job description

ServiceNow Technical Leader-Hybrid with 3 days on-site in Tysons or Rockville or DC office

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience
• 4+ years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development
• Proven experience with IRM/GRC ServiceNow applications
• Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end
• Practical experience following iterative and agile SDLC practices
• Hands-on experience implementing ServiceNow integrations with other applications/platforms
• Willingness to learn other SaaS products and expand technical expertise
• Familiarity with AI concepts and tools
• Strong communication, collaboration, and problem-solving skills with a customer service orientation

Preferred Qualifications

• ServiceNow CSA (Certified System Administrator) or ServiceNow CAD (Certified Application Developer) certifications
• 8+ years of IT/software experience
• Experience evaluating or implementing AI-powered features in enterprise applications
• Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage
• Experience with Agile collaboration tools (JIRA, Confluence, Miro)