ServiceNow Technical Consultant-ITSM

Astrica, LLC; United States; Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Unlimited vacation

Health & 401(k)

Career development

Job summary

Astrica LLC is seeking a ServiceNow Technical Consultant to drive ITSM, Knowledge Management, and Learning Management initiatives for diverse clients. You will lead technical delivery, advise on best practices, and collaborate with cross-functional teams in a remote-first setting.

Ideal candidates bring extensive ServiceNow experience, strong client-facing consulting background, and proven ability to guide Agile projects, estimate work, and ensure successful Go-Live execution.

Qualifications

• 6+ years of ServiceNow ITSM & Knowledge Management experience.
• 10+ years of client-facing professional consulting experience.
• Experience with Agile methodologies, sprint planning, and story sizing.
• Experience estimating units of work and coaching resources.

Responsibilities

• Dazzle clients by delivering complex ServiceNow solutions and advising on best practices.
• Contribute on multiple Agile engagements to improve project efficiency and quality.
• Define technical approaches, lead scrums, and mentor technical staff.
• Estimate time/effort for tasks and communicate progress to the Engagement Manager.
• Own technical quality, participate in code reviews, and oversee Go-Live planning.
• Assist with discovery workshops and define customer requirements with BPM consultants.
• Participate in internal knowledge sharing, coaching, and collaboration initiatives.

Skills

ServiceNow ITSM

Knowledge Management

Client-facing consulting

Agile methodologies

Estimating work

Workshop facilitation

Code migration reviews

Customer advisory

Team collaboration

Tools

REST API

SOAP API

Integration Hub

LDAP

SSO

HTML

AngularJS

Job description

*No 3rd party vendor submissions at this time*

ServiceNow Technical Consultant-ITSM and Learning Management

Astrica ServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding-edge, they innovate IP on the platform, and serve as technical subject matter experts to clients and teammates.

What you’ll do:

• Dazzle clients!Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Build Stuff!Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Influence!Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Drive quality!Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

What you bring:

• 6+ years of ServiceNow platform experience with a comprehensive understanding of the product suite of ITSM and Knowledge Management.
• 10+ years of related client-facing professional consulting experience, preferably with ServiceNow.
• Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment.
• Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories.
• Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts.
• Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
• A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
• A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people.

Extra Awesome:

• Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM).
• Suite Certifications

Where You’ll Work

We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on-site with a client- but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9-5.

What the Work Looks Like

Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise, it’s you, your laptop, and your favorite coffee mug.

Perks & Benefits

• Competitive pay that reflects your skills and certifications
• Performance bonuses and annual reviews that celebrate growth
• Unlimited vacation + flexible time off (because balance matters)
• Health, dental, vision, and 401(k) coverage
• Career development support and learning incentives to keep you sharp

Why Astrica?

At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun.

Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.