ServiceNow Consultant

David Aplin Recruiting; United States; On-site; CAD 96,000 - 152,000; Full time

Benefits offered by this job

Remote work

Six-month contract

Job summary

Aplin is seeking a skilled ServiceNow Consultant for a fully remote six-month contract to support and optimize a dynamic ServiceNow environment. You will resolve incidents, enable automation, and collaborate with IT teams and vendors to maintain a high‑performing platform.

Strong background in ITSM/CSM, incident management, and scripting is required, along with excellent documentation and communication skills. Remote work with flexible scheduling is offered.

Qualifications

• Experience supporting ServiceNow in production, with CSM or ITSM focus.
• Proven incident management, P1 response, and SLA adherence.
• Hands-on scripting and automations (Flow Designer, business rules, integrations).

Responsibilities

• Provide ongoing operational support and rapid incident resolution within the ServiceNow platform.
• Enable automation, configuration, and continuous platform optimization.
• Manage break/fix issues with agility, ensuring SLA adherence and high system uptime.
• Collaborate with internal IT teams and external vendors to maintain a high-performing environment.
• Document processes clearly and communicate proactively to keep stakeholders informed.

Skills

Incident management

P1 response

Flow Designer

Scripting

Integrations

Documentation

Communication

CSM/ITSM knowledge

Education

ServiceNow certifications (CSA)

ServiceNow certifications (CIS)

Tools

ServiceNow

Flow Designer

Job description

Elevate your career as a ServiceNow Consultant and become a vital player in transforming operational workflows. This fully remote contract opportunity invites a proactive professional to support and optimize a dynamic ServiceNow environment, ensuring seamless platform performance and automation. If you thrive on resolving complex issues and driving efficiency across ITSM and CSM modules, this is your chance to make a real impact in a fast-paced, collaborative setting.

Benefits & Perks:

• Enjoy the flexibility of remote work alongside the chance to sharpen your skills with cutting-edge ServiceNow solutions. Engage in a high-impact project with a six-month minimum commitment.

Responsibilities:

• Provide ongoing operational support and rapid incident resolution within the ServiceNow platform.
• Enable automation, configuration, and continuous platform optimization.
• Manage break/fix issues with agility, ensuring SLA adherence and high system uptime.
• Collaborate with internal IT teams and external vendors to maintain a high-performing environment.
• Document processes clearly and communicate proactively to keep stakeholders informed.

Qualifications:

• Demonstrated experience supporting ServiceNow in a production environment, especially in Customer Service Management (CSM) or IT Service Management (ITSM).
• Proven track record in incident management, P1 response, and SLA adherence.
• Hands‑on experience with scripting, automations (Flow Designer, business rules, integrations).
• Strong documentation skills and a proactive communication style.

Nice to Have Skills:

• ServiceNow certifications (CSA, CIS).
• Experience with AI‑assisted development tools to accelerate delivery.
• Additional platform integrations or advanced automation experience.

Preferred Education and Experience:

• Relevant background in IT support, platform configuration, or automation.
• Prior experience supporting ServiceNow in a production environment with a focus on incident resolution and automation.

Other Requirements:

• Willingness to work remotely with a flexible schedule.
• Ability to quickly adapt to new tools and environments.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.