ServiceNow Solutions Architect - Remote

Cognizant; San Francisco (CA); Remote; USD 133,000 - 156,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Solution Architect to lead design, governance, and delivery of enterprise ServiceNow solutions. This remote, full-time role involves collaborating with stakeholders, architects, and delivery teams to drive platform innovation and digital transformation.

You will manage backlogs, present architectural recommendations, and provide hands-on development while guiding a delivery team. Strong ITSM expertise and Agile experience are essential.

Qualifications

• Extensive experience as a ServiceNow Solution Architect or similar leadership role.
• Deep knowledge of ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, Service Catalog).
• Hands-on development and configuration using ServiceNow components (Business Rules, Client Scripts, Script Includes, UI Policies/Actions, Flow Designer, Workflows).
• Experience presenting architecture decisions to governance boards and senior stakeholders.
• Strong understanding of Agile delivery, backlog, sprint planning, and deployments.
• Experience leading distributed technical teams and mentoring developers.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead weekly demand backlog meetings and prioritize initiatives.
• Design scalable, secure ServiceNow solutions aligned with enterprise standards.
• Present designs and architectural decisions to governance forums.
• Manage change requests, deployment planning, release coordination, and production readiness.
• Perform hands-on ServiceNow development and provide technical leadership.
• Drive Agile delivery activities including backlog refinement, sprint planning, testing, deployment, and continuous improvement.

Skills

ServiceNow Solution Architect

Agile delivery

Stakeholder management

Technical leadership

Tools

Business Rules

Client Scripts

Script Includes

UI Policies

UI Actions

Flow Designer

Workflows

REST/SOAP Integrations

Job description

ServiceNow Solution Architect

Location: Remote

Employment Type: Full-Time

Job ID: 00070760481

About the role

As a ServiceNow Solution Architect, you will make an impact by leading the design, governance, and delivery of enterprise ServiceNow solutions that support critical business operations and digital transformation initiatives. You will be a valued member of the ServiceNow practice, collaborating closely with business stakeholders, architects, developers, and delivery teams to drive strategic enhancements and platform innovation.

In this role, you will:

• Lead weekly demand backlog meetings and collaborate with stakeholders to prioritize new initiatives and enhancement requests.
• Design scalable, secure, and sustainable ServiceNow solutions aligned with business and enterprise architecture standards.
• Present solution designs, technical recommendations, and architectural decisions through governance and Architecture Review Board forums.
• Manage change requests, deployment planning, release coordination, and production readiness activities.
• Perform hands-on ServiceNow development and configuration while providing technical leadership to the delivery team.
• Drive Agile delivery activities including backlog refinement, sprint planning, testing, deployment, and continuous improvement.

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• Extensive experience as a ServiceNow Solution Architect, Technical Architect, or Lead Technical Consultant.
• Deep expertise in ServiceNow ITSM, including Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and related platform capabilities.
• Strong hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, Workflows, ACLs, Notifications, Update Sets, and integrations.
• Proven experience creating technical solution designs and presenting architecture recommendations to governance boards and senior stakeholders.
• Strong understanding of Agile delivery methodologies, including demand management, backlog refinement, sprint planning, testing, release management, and deployments.
• Experience leading distributed technical teams and mentoring ServiceNow developers.
• Excellent communication, stakeholder management, and problem-solving skills.

These will help you stand out

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) certification(s).
• Experience with ServiceNow integrations using REST, SOAP, IntegrationHub, and third-party platforms.
• Experience with additional ServiceNow modules such as ITOM, ITAM, HRSD, CSM, SPM, SecOps, or FSM.
• Experience supporting large-scale ServiceNow transformation, modernization, or platform consolidation initiatives.

Salary and Other Compensation:

Applicants will be accepted till 11/15/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

*Please note, this role cannot offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $133,000 - $156,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!