Servicenow Technical Consultant - ITAM

Oblytech; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Remote Work Possibility

Job summary

Oblytech India Private Limited is seeking a ServiceNow Technical Consultant to support a large US-based customer in a 24x5 model. The role covers support, development, testing, defect resolution, and optimizations on the ServiceNow platform.

The candidate will work in a global support model with teams in India, Australia and the US, designing and deploying cloud-based automation, catalogs, workflows, and integrations using REST/SOAP APIs and Integration Hub.

Qualifications

• 5+ years hands-on ServiceNow experience with ITSM and ITAM.
• Experience with integrations using REST and SOAP APIs.
• Strong scripting in JavaScript and platform tools (Service Portal, widgets).
• Experience in global/support environments and shift readiness.

Responsibilities

• Provide support coverage for incidents, requests, and issues.
• Manage ITSM and ITAM modules, configurations and updates.
• Develop and deploy custom apps using ServiceNow Studio.
• Create Service Catalogs, workflows, and orchestrations.
• Integrate with third-party systems via REST/SOAP and Integration Hub.
• Collaborate with distributed teams across India, Australia, and the US.

Skills

ServiceNow

ITSM

ITAM

REST APIs

SOAP APIs

JavaScript

Integration Hub

ServiceNow Studio

Tools

ServiceNow Studio

Integration Hub

Job description

Company Description

Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services.

About the Role:

Oblytech is seeking ServiceNow Technical Consultants with advanced expertise in ITSM, ITAM, and integrations. You will play a critical role in supporting a large US-based customer through a 24x5 support. This role involves support, development, testing, defect resolution, and optimizations, requiring in-depth knowledge of the ServiceNow platform and its capabilities.

This is a dynamic opportunity to collaborate in a global support model, ensuring seamless operations and high-quality service delivery.

Key Responsibilities:

• Provide support coverage through addressing incidents, service requests, and system issues.


• Manage and maintain modules across ITSM, and ITAM, including configuration, customization, and updates.


• Collaborate with customer teams to handle development, testing, defect resolution, and ongoing improvements.


• Design, develop, and deploy custom applications using ServiceNow Studio and scoped applications.


• Create and maintain Service Catalogs, Workflows, and Orchestration for enhanced automation.


• Monitor and optimize system performance, including Discovery, CMDB, and event management processes.


• Develop and maintain integrations with third-party systems using REST, SOAP APIs, and Integration Hub.


• Manage Access Control Rules (ACLs), system security configurations, and platform governance.


• Perform upgrades and implement new features as required by the customers roadmap.


• Document resolutions, processes, and configurations to maintain knowledge continuity.


• Work collaboratively with India and Australian teams to ensure seamless handoffs and continuous support.

Required Skills and Experience:

• Experience: 5+ years of hands-on ServiceNow platform experience with in-depth knowledge of:


• ITOM: Discovery, Event Management, CMDB and Cloud Management.


• ITAM: Hardware Asset Management (HAM), Software Asset Management (SAM), and Contract Management.


• Integrations using REST, SOAP APIs, and Integration Hub.


• Scripting: JavaScript, Glide APIs, Jelly, and Business Rules.


• UI customization: Service Portal, Widgets, and Dashboards.


• Reporting and analytics: Performance Analytics and Metrics Configuration.


• Development Skills: Proven experience in building custom applications and workflows using ServiceNow Studio.


• Support Skills: Level 2/Level 3 support experience for enterprise ServiceNow implementations.


• Shift Readiness: Flexibility to work in rotational shifts covering global time zones.


• Strong interpersonal and communication skills to collaborate with teams across India, Australia, and the US.

Certifications:

• ServiceNow Certified System Administrator (CSA) or higher certifications (e.g., CAD, CIS).


• ITOM/ITAM-specific certifications (e.g., ITOM Visibility Implementation Specialist, Discovery, HAM, ITAM Implementer, etc.) are highly preferred.

Why Join Oblytech?

• Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly.


• Be part of a globally distributed support team working with high-impact enterprise customers.


• Exposure to cutting-edge ServiceNow modules, integrations, and application development.


• Competitive compensation and growth opportunities in a fast-paced IT consulting firm.