ServiceNow ITOM Architect

Solvex Solutions; Chicago (IL); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Fully remote across the United States

Job summary

Solvex Solutions is seeking a highly experienced ServiceNow ITOM Technical Consultant for a US-based client on a six-month engagement. The role focuses on designing, configuring, and enhancing ITOM solutions while advising on best practices and scalable implementations.

You will work with clients and internal teams to translate business requirements into effective technical solutions, lead integrations, and ensure platform reliability and security across Windows and Linux environments.

Qualifications

• Bachelor's degree in IT or related field.
• Minimum 5 years of relevant professional experience.
• Strong client-facing consulting experience.

Responsibilities

• Design, configure and deploy ServiceNow ITOM modules using best practices.
• Maintain CMDB health, accuracy and reliability.
• Provide technical leadership in integrations and development.
• Translate business requirements into scalable technical solutions.
• Ensure platform security and performance.

Skills

ServiceNow ITOM

Discovery

CMDB

CSDM

REST & SOAP

XML/JSON

Windows & Linux

Networking basics

Client communication

Requirements gathering

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow Platform

APIs (REST/SOAP)

Windows/Linux

Job description

We are seeking a highly experienced ServiceNow ITOM Technical Consultant to support a US-based client on an exciting six-month engagement.

The ideal candidate will bring a stong combination of technical expertise, business understanding and client-facing consulting experience. You will be responsible for designing, configuring and enhancing ServiceNow IT Operations Management (ITOM) solutions while advising clients on technical best practices and scalable implementations.

This opportunity is ideal for a technically strong professional who can independently manage assignments, communicate confidently with stakeholders and deliver high-quality ServiceNow solutions.

The Role

The ServiceNow ITOM Technical Consultant will provide product recommendations, technical expertise and configuration support for ServiceNow IT Operations Management solutions.

The role involves designing and developing technical solutions, managing integrations, supporting platform enhancements and ensuring that implementations align with ServiceNow best practices.

You will work closely with clients and internal technical teams to translate business requirements into effective, scalable technical solutions.

Key Responsibilities

• Design, configure and deploy ServiceNow ITOM modules using industry best practices and standards.
• Maintain and improve CMDB health, accuracy and reliability.
• Provide technical leadership in system integrations and application development.
• Recommend and design solutions leveraging ServiceNow out-of-the-box functionality and best practices.
• Collaborate with clients and stakeholders to understand business and technical requirements.
• Prepare and maintain technical specifications, solution designs, system documentation and end-user manuals.
• Troubleshoot production and test environment issues, conduct root cause analysis and implement corrective actions.
• Support technical teams with implementation activities and associated processes.
• Maintain platform integrity, security and performance in accordance with ServiceNow best practices.
• Act as a Subject Matter Expert (SME) for relevant ServiceNow application suites.
• Contribute to project sizing, scoping and technical delivery planning.

Required Skills & Technical Experience

1. ServiceNow ITOM & Discovery

• Strong hands-on experience with ServiceNow ITOM implementation and configuration.
• Experience implementing and configuring ServiceNow Discovery.
• Understanding of Discovery scheduling and potential network impacts.
• Ability to advise clients on Discovery best practices, including configuration versus customisation.

2. CMDB & CSDM

• Strong understanding of Configuration Management Database (CMDB) architecture.
• Experience with Configuration Item (CI) blueprints.
• Experience configuring CMDB Health Dashboards.
• Understanding of CMDB completeness, duplicate and stale CI metrics.
• Knowledge of CMDB relationships, hierarchy and ServiceNow Common Service Data Model (CSDM).
• Understanding of the Identification and Reconciliation Engine (IRE).

3. Technical & Integration Skills

• REST and SOAP integrations.
• XML and JSON.
• Understanding of platform security and integration best practices.
• Infrastructure knowledge across Windows and Linux operating systems.
• Networking fundamentals, including IP addressing, firewalls and common network ports.

Client-Facing & Consulting Skills

• Excellent verbal and written communication skills.
• Demonstrated experience engaging with clients and business stakeholders.
• Ability to gather requirements and define technical solutions and performance standards.
• Strong analytical, troubleshooting and problem-solving skills.
• Ability to manage challenging situations and resolve conflicts professionally.
• Comfortable working independently and collaboratively with client and internal teams.
• Strong organisational skills and attention to detail.
• Willingness to continuously learn and develop technical expertise.

Education & Experience

• Bachelor's degree in Information Technology or a related discipline, OR
• Minimum 5 years of equivalent/relevant professional experience.

Preferred Certifications

The following ServiceNow certifications are advantageous:

• ServiceNow CIS – Discovery
• ServiceNow CIS – Data Foundations
• ServiceNow CIS – Service Mapping
• ServiceNow CIS – Event Management

Why Join This Engagement?

• Premium contract opportunity offering good rate
• Fully remote working arrangement across the United States.
• Streamlined single-stage interview process.
• Opportunity to provide technical consulting and expertise on enterprise ServiceNow ITOM solutions.

Engagement Requirement: Candidates must be able to work through an eligible US-based C2C arrangement.