ServiceNow Technical Architect

Programmers.io; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Programmers.io is seeking a ServiceNow Technical Architect to design scalable, secure ServiceNow platform architectures and to translate business objectives into actionable platform decisions. The role requires strong governance, risk management, and roadmap capabilities, with extensive interaction across teams and executives.

You will lead architectural reviews, drive platform health initiatives, and guide customers on AI integration within the ServiceNow ecosystem, including ITSM and other

Qualifications

• Certified ServiceNow professional with CSA, CAD and CIS at minimum.
• Ability to design scalable, secure ServiceNow architectures.
• Strong governance, risk management and roadmap skills.
• Experience communicating with executive stakeholders.

Responsibilities

• Translate business objectives into ServiceNow platform decisions.
• Develop and maintain platform roadmap and sequencing of adoption.
• Lead governance discussions to prevent platform health degradation.
• Engage customer stakeholders and run architectural reviews and workshops.
• Guide customers on applying AI capabilities within ServiceNow.
• Maintain deep expertise across ServiceNow core areas (ITSM mandatory, other workflows expected).

Skills

ServiceNow architecture

Platform governance

Stakeholder management

Communication to execs

Problem solving

Risk management

Roadmap planning

AI capability guidance

Education

CSA Certification

CAD Certification

CIS Certification

ArchX / CTA (in pursuit or completed)

Tools

ServiceNow ITSM

CMDB/CSDM

Job description

Role: ServiceNow Technical Architect

Location: Remote

Duration: 6+ months

Job description:

• Technical Architecture: Ability to design scalable, secure, and high-performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.
• Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.
• Effective Communication: Excellent communication skills, with the ability to convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.
• Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.
• Business & Industry Acumen: Understand and credibly engage with the customer's industry context, business model, and strategic priorities to connect platform decisions to business outcomes.
• Platform and Product Road mapping: Ability to develop and maintain a clear, defensible ServiceNow platform and product roadmap that translates customer business objectives into a sequenced adoption plan.
• Skills: ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management.
• Certifications: Required: Certified System Administrator (CSA),
• Certified Application Developer (CAD), Certified Implementation Specialist (CIS) at least one.
• Expected: ArchX - Advanced Architecture, Certified Technical Architect (CTA - in pursuit or completed),
• Architectural Advisory: Translate customer business objectives into a coherent platform strategy. Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.
• Platform Health & Governance: Lead technical governance discussions to establish frameworks that prevent platform health degradation over time.
• Risk Management: Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions. Advise customers on mitigation strategies to ensure risks are managed before they become incidents.
• Customer Engagement: Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership. Facilitate architectural reviews, executive conversations, and workshops.
• Technical Expertise: Demonstrate platform capabilities and guide customers through ServiceNow functionality.
• Strategic & Conceptual AI Expertise: Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organizational AI strategy and how to align AI capabilities to business outcomes.
• Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF).,
• Workflow & Product Knowledge: Deep expertise in ITSM is mandatory.
• Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.
• AI Certifications: Now Assist Essentials, Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.
• Interpret platform health reports and advise on remediation plans for sustainability, performance, security, and upgradeability.
• Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.