ServiceNow Platform Architect

Acestack; Cincinnati (OH); Remote; USD 150,000 - 220,000; Full time

Job summary

Acestack is seeking a ServiceNow Platform Architect in Cincinnati, OH (Remote) to design scalable, secure platform architectures and guide a multi-year roadmap. You will collaborate with executive stakeholders to translate business objectives into actionable platform decisions.

The role requires deep ServiceNow knowledge (CMDB, CSDM), ITSM expertise, governance, and the ability to drive AI-enabled capabilities on the platform, while ensuring performance, security, and upgradeability.

Qualifications

• Deep knowledge of the ServiceNow platform, including data model, application patterns, and lifecycle management.
• Proven ability to translate business objectives into platform strategy and roadmaps.
• Experience with governance, technical debt remediation, and TOGAF-like frameworks.

Responsibilities

• Architectural Advisory: translate customer objectives into a platform strategy.
• Guide platform roadmaps, workflow adoption sequencing, and solution design reviews.
• Platform Health & Governance: lead governance discussions and remediation planning.
• Risk Management: identify, track, and mitigate architectural and platform risks.
• Customer Engagement: build relationships with stakeholders and run executive workshops.
• Technical Expertise: demonstrate ServiceNow capabilities and AI integration guidance.

Skills

ServiceNow Platform Knowledge

ITSM Expert

Architectural Governance

Stakeholder Influence

AI Capability Guidance

Security & Performance

Tools

ServiceNow Integration

CMDB & CSDM

Job description

Role: ServiceNow Platform Architect

Location: Cincinnati, OH (Remote)

Fulltime Permanent

Job Description

Must Have Technical/Functional Skills

Technical Architecture: Ability to design scalable, secure, and high-performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.

Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.

Effective Communication: Excellent communication skills, with the ability to convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.

Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.

Business & Industry Acumen: Understand and credibly engage with the customer's industry context, business model, and strategic priorities to connect platform decisions to business outcomes.

Platform and Product Road mapping: Ability to develop and maintain a clear, defensible ServiceNow platform and product roadmap that translates customer business objectives into a sequenced adoption plan.

Skills: ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management., ,

Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF)., Workflow & Product Knowledge: Deep expertise in ITSM is mandatory.

Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.

Certifications: Required:

• Certified System Administrator (CSA),
• Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).
• Expected: ArchX - Advanced Architecture,
• Certified Technical Architect (CTA - in pursuit or completed),
• AI Certifications: Now Assist Essentials,
• Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.

Roles & Responsibilities

Architectural Advisory: Translate customer business objectives into a coherent platform strategy.

Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.

Platform Health & Governance

Lead technical governance discussions to establish frameworks that prevent platform health degradation over time.

Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.

Risk Management

Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions. Advise customers on mitigation strategies to ensure risks are managed before they become incidents.

Customer Engagement

Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership. Facilitate architectural reviews, executive conversations, and workshops.

Technical Expertise

Demonstrate platform capabilities and guide customers through ServiceNow functionality. Maintain deep expertise in a few core areas w hile having broad knowledge across the entire ServiceNow platform.

Strategic & Conceptual AI Expertise

Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organizational AI strategy and how to align AI capabilities to business outcomes.